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Przekaż informację zwrotnąI'm going to give an objective review of this restaurant: 1- it's a very nice place with a very pleasant atmosphere 2- the salad station was all delicious including a very good lobster bisque, although the variety is not very wide 3- the cuts of meat were also very tasty but scarce... they didn't come to the table very often... you had to wait... 4- the service really needs to improve... the waitress forgot about our table... I had to ask another waiter to refill my glass of water and in general all the waiters looked sad, bored and slow... in the end I don't think I'll visit them again
Went for lunch with a colleague and was VERY disappointed. I will start by saying the salad bar and most of the meats were very good. Some of the measures were overcooked to my liking, but many others were available at the right doneness. That's about where the good part of the visit ends. Our server, Samantha, seemed inundated with several other parties when we arrived. It took 10 minutes to receive drinks (non- alcoholic) and an additives 10 minutes to receive sweetener for our tea. Since the salad bar was self served we were able to start fairly quickly. Once salads were done. Played were never cleared. We began to dine on dirty plateware when the gauchos came by, as it server was nowhere to be found. I requested to speak with a manager at this point (from a different server), and didn't see one. Samantha stopped and asked if I'd like a clean plate, and I said I did as well as another tea. After 8 minutes the tea came, still no plate. I finally asked another team member to get a manager, again. This time the manager brought me a plate and listened as I explained our experience. He was very apologetic and said he'd make sure the remainder of our visit was great. Well that wasn't the case. He must have Mentone something to Samantha because when she returned they're was zero eye contact, and not a word uttered on her part. We continued to dine and again had to ask someone to find out server for refills, which again took 15 minutes to receive. When she passed by I asked for the check... again 12 minutes. Then I had to get up and ask the manager to process my payment because she was nowhere to be found. The manager explained that he had said something to my server regarding the complaint and she didn't want to wait on us anymore, but never got anyone to take over the table?? I asked for a card for the GM, who happened to be in the building. When I explained the situation and our experience to him, rather than make it right on the spot, he invited me back and told me to ask for him next time... sorry Frank, there won't be a next time. Do yourself a favor, go elsewhere. There are too many dining options in the area to have to deal with service this inferior. 2 other nationally branded Brazilian steakhouses are within 3 miles, visit one of them!
Lorenzo was awesome as a manager and host all together. He made sure every table in the restaurant is in fact happy with the service and the food variety.
The service was very short, but since it was Mother's Day, it went very well for us. The prices are very high
Best meat selection. Delicious buffet. Good desert. All you can it with a decent value. Be aware that drinks and desserts are not included. Ample free parking. Nice mall to walk around after the sumptuous meal.