Popeyes Louisiana Kitchen - Hagerstown

Love that chicken!Parking: Parking is tight, but not impossible.

This young lady named lucy was extremely disrespectful and

They seem to constantly forget things in by bag. Today I ordered an extra biscuit and paid for it and they didn 't give it to me.Update 1/26/24 today attempted to order the new wings for my hubby and get an apple pie for myself . Placed mobile order on my way down the road , giving them ample time to prepare bc I know they be super slow. Well I got there and it still wasn 't ready. Order placed at 3:30 pm got to store at 3:45 and still had to wait until 4pm for a singular apple pie. That right folks, it apparently takes 20 minutes for an apple pie. Bc manager lady was too busy gossiping about another employee who was supposed to drop the pies at 3pm but again I was at the store at 340, approximately 40 mins later.Conclusion this Popeyes is too busy with the manager getting social time instead of working.

This location in particular is a hit or miss when it comes to customer service. My friend and I placed 2 mobile orders. We were greeted upon arriving the DT. The issue stated at the window. The presenter person asked for the name on the order. Then shut the window automatically. Handle us 1 bag then shut the window and walk away. She then noticed we were still at the window. She open the window and asked what we were waiting for. I said we have second order. Handle me the bag and once again walked away. She then returned to the window. Only this time she crack open the window instead of fully open the window. I asked for BBQ sauce and jelly. She gave us 1 BBQ and 3 jelly for an order of 4 piece of chicken, 2 biscuits and 3 side orders. I asked for more sauce, she proceeded to say. We have to charge for extra sauce. I said ma'am we have 2 orders you just gave us 1 sauce. She said I understand but we charge. I was not going to argue with her over 2 sauce. so, I pay the .50 cents plus tax. This lady have no customers service skills whatsoever. She's rude and is not friendly at all. Iam a GM at a restaurant myself and this type of employee shouldn't be working with customers at all. Instead she should be working in the kitchen as far away from customers as possible. She's a latina lady on her late 20's early 30's with dental braces.

Had to wait for someone to come to the drive threw window after blowing my horn a few times.