Ihop - Hagerstown

My fiancé and I decided to grab a last-minute meal before heading home for the night. As soon as we walked into the restaurant, the server informed us that they were short staffed with only three employees working, and that they were only serving breakfast (which was perfectly fine with us). Despite the challenges, we were greeted by a friendly server named Hannah who provided us with exceptional service. Despite juggling three full tables, Hannah made sure to check on us regularly. The food arrived quickly, despite there being only two people in the kitchen and one server. I just wanted to share my experience - these three girls worked together seamlessly to ensure that customer service was their top priority.

The restaurant industry is currently very hectic. With a shortage of staff, hosts, servers, and cooks are all working hard to do their best. It's understandable that everyone can get a little short-tempered, so it's important for us all to be patient and kind. IHOP is always busy on a Saturday morning. I arrived just before at least 6 other groups, and had to wait about 20 minutes. The wait ended up being over 45 minutes in total. When I checked in with Rhonda at the host stand, we had a quick chat about Clint Eastwood and how her father resembled him. I was actually named after Mr. Eastwood in 1971 from Dirty Harry. I was seated in a booth by the window, and it's helpful to already have an idea of what you want to order. I decided on the Split Decision. Rhonda took great care of me, ensuring I always had enough coffee and everything else I needed. The food was cooked perfectly, although I did forget to ask for cheese on my eggs. My experiences at IHOP aren't always 5-star, but this particular location and Rhonda's excellent service really stood out. A smile and kindness definitely go a long way. Maloy Approved!

The manager at this chain restaurant was exceptional. He was attentive, genuine, and kind, making us feel like part of the family. Noticing that my order had a dietary issue, he personally remade it for me. His actions truly made my day.

Food wasn't so bad. Mine was not very warm. I had a breakfast bowl. My husband had fish and chips. He said it was good.

If you want to relax at breakfast, go to IHOP. They place the coffee pot right on the table. The menu has so many options. Their staff is very accommodating. It was great!