Bento Sushi - Guelph

Me and My friend went to bentos and we were blown away by the immaculate service from the man with long hair and a great nose

The conveyor sushi was uninviting, served on plates which were discolouring: Nigiri presented with an excessive amount of hard, surprisingly chewy rice. A plate which had lost its cover was removed from the belt and then discreetly replaced at a different location with a new cover in place, notwithstanding the health and hygiene risks. Hot food ordered off the menu was of a much better standard, but beware the unnecessary micro charge if you ask for some sauce to supplement the meagre amount drizzled on the dish ... when queried, I was provided an education with the response, That 's how restaurants work and told I was being rude. Hardly an endearing attitude.

Great little find, our first time in a sushi bar friendly service and fab food. Everything we tried was amazing

Food is great and decent value for what it is have been eating here for years. However, getting increasingly annoyed with wait times. 3 4 times in a row now I have ordered sushi, hot food and a mix to collect and they have consistently been late. Regardless of pickup or delivery, they always exceed the quoted time and it’s discouraging me from visiting again. I can understand food taking time, but ordering 2 hours in advance and then having to wait another half an hour after turning up for food is incredibly disappointing. While I love the food and the staff are great, an improvement in cooking time or an update to the mechanics for estimating wait times is sorely needed before I’ll be visiting again.

Absolutely love eating in Bentos. The food on the belt is tasty and fresh and the hot kitchen dishes equally so. It can be slightly irritating that when ordering as a couple, the hot dishes (we only ever order two) ALWAYS come out separately and usually at least 10-20 minutes apart. At which point one of us is generally left to just watch the other eat. Despite this, we generally have a good experience. We recently decided that we would try the takeaway service. We ordered the food at 9.30am for a 2pm pick up. The rice of the sushi was very dry, the pieces of fish very small and we could tell it had been prepared hours earlier. Unfortunately, it does not taste very nice if it has been made so far in advance. We will definitely continue eating in, when we can, but will not opt for using their takeaway option.