Colectivo Coffee- State Street

I used to live in Milwaukee and had wonderful experiences at their locations. While visiting Madison, I gave this location a try. I will never come back. Worst service I’ve ever had at a coffee shop. Waiting 40 minutes for two coffees unreal.If you are going to be this delayed in your service, I recommend informing customers of the time wait before they place orders. Another recommendation is temporarily disabling the ‘mobile order’ option if you cannot serve the customers in front of you inside the shop. The number of ‘mobile orders’ that were fulfilled before the in store orders gave an extremely unwelcoming feeling for the customers.

The vegan cookie and the tea were fantastic.The atmosphere and ordering/pick-up system were chaotic. Vegetarian options: The vegan lemon cookie was delicious

I've been coming to this location to have a drink of coffee and work for an hour before getting lunch between classes. Started out fine, but the service has really gone downhill the last month. Last week I had to ask for my drink to be made after waiting 45 minutes (30 minutes after the expected completion); and today I left after being unable to load my email after 15 minutes.The atmosphere is great, the coffee what you'd expect from Collectivo, and I haven't had any issues from the servers themselves.

Everyone was very nice except this lady named Margaret, whom must be new because I come here often and have never seen her. When I asked to speak with a manager to compliment the wonderful service, she scoffed and mumbled under her breath about how I smelled. I had just been volunteering at a homeless shelter and she made it very apparent that I was unwelcome despite being a frequent customer. She also asked when the baby is due… I’m a 50 year old male. I will not be returning.

Cool vibe with lots of space to work. Lots of students, but anyone is welcome. Great drinks and food. Especially love the burritos.