Benvenuto's Italian Grill

The Food was ok, it wasn't the best the other location for this chain was top notch. I could tell my food was under a heating lamp for a while took waitress at least 15 mins or more just to get drink re-fills. Went on a Wednesday and my friend got the all you can eat shrimp. The waitress told him you can only get 1 reorder of shrimp at a time but it took over 20 mins for just 1 re-order of shrimp to come we called it quits after the 1 re-order, also did not get the reorder. I will not come to this location again. In response if you look at the reviews for this place mine is not the first review that you have respond too, with the same lazy response. You need to send some people at to check on this location. I would start with replacing all your servers. Kid-friendliness: Wait staff were nice to the kids Wheelchair accessibility: Yes, very accessible

Great for casual dining if you love Italian cuisine! The pasta dishes are amazing, as are the apps. We tried the pizza last time felt it was ok, but not as good as their entrees.

I am asymptomatic celiac. They have several different menus (older versions? , and by luck I received the only one at the table that had gluten free markings on it. There are a decent amount of choices, but none of the pastas are marked. Apparently, sometimes they do not have the GF penne, but tonight they did. The waitress did not know a lot of answers, but she was happy to run back and ask. Several times. Heh. The meatballs and Alfredo sauce are not GF, but the marinara is. All pizzas can be made GF, and all of the dishes with meat as the main dish can be made GF (beef, chicken, 2 fish options . I got marinara with chicken, and GF penne pasta, the side salad (without croutons with the Italian garlic vinaigrette. That vinaigrette is absolutely delicious! The marinara was decent, but I've had better. It's a meal that I can eat, and got that, I'm grateful! Dietary restrictions: Gluten Free

The worst service I’ve received ever!! Please managers: Aracelis, the worst waitress! She was rude and for real was very disappointed because is indredible how a person can’t be passionate in what she does! Now I can understand why in a week been at the hotel, the restaurant was always empty!

They never pick up their phone and if they do they have you on hold for more than 15 minutes. The Hispanic Mexican people that work there discriminate against you. The food is alright and good for the most part. Terrible customer service from everyone except the girl bartender that was there last night. I usually get amazing customer at the Fitchburg location but this restaurant in Middleton West has me scared to call them or to go eat there.