Nando's The O2 - Greenwich

We were extremely disappointed with our recent experience at Nando's in the O2. A group of ten of us from the office went for a meal, only to be told that we would have to wait for two tables to become available due to a broken glass situation. Despite there being suitable tables already free, another party of two who were behind us in line were seated first, leaving us feeling unwelcome and unaccommodated. After waiting for the promised tables, one was given to yet another party of two who were also behind us. Feeling disrespected and unwelcome, we ultimately decided to dine at Wagamama instead, where we were greeted with friendliness and warmth.

The service at this restaurant was very fast and efficient, even though it was quite busy. Kola provided excellent customer service and deserves a promotion. The food was also very good.

The way this place caters for event days deserves a lot of credit. Not many restaurants can cope with that kind of volume all at once. Its a big restaurant with a large capacity but despite this food and drinks are fast and exactly what is needed when everyone wants to shoot off to the O2 arena. Yes you might have to wait for a table but once you are in you assume that you are going to be waiting a long time becuase its busy. That is never the case. We also noticed that prices are not significantly marked up because of the location which we appreciated.

Quick meal before seeing Peter Kay, was absolutely packed, we got a nice table, used the app to order, received our cutlery and glasses straight away and our meals within 15 minutes, food was tasty, can’t complain was all good!

Terrible service!!! Just a bad experience and had to write about it. Sat there for getting close to 15 minutes, I think they forgot about me or was talking among themselves and having too much fun as the place was empty. Will be sharing my experience. Poor