Otto Izakaya Downtown - Greenville

I had some of the best sushi I've ever eaten in Greenville at this restaurant. The waitress was very attentive, which was a nice touch. However, one thing that could be improved is the temperature in the dining room - it was quite cold, possibly due to the concrete floors and brick walls. It detracted from the overall experience. Despite this, I still recommend giving it a try.

This restaurant was definitely one of the worst places I've been to. The host appeared irritated by our group of 6 people. We were seated in the bar area and it took 30 minutes to place our drink order, followed by another 20 minutes to order our food. Our missing drinks were never brought to our table, as the host was preoccupied taking videos with other customers and employees at the bar, playing on her phone, and completely ignoring us. She only occasionally checked on us, and we had to fetch our own utensils. Additionally, our orders were mixed up because the host was intoxicated. I will not be returning to this restaurant.

The restaurant wasn't very crowded, but it took 40 minutes to receive our drinks. The bartender seemed more interested in chatting with other employees than assisting customers. After finally placing our food order, it took 20 minutes for it to arrive. We had to repeatedly ask for drink refills and forks.

Really good sushi and service! my wife and I had the tuna nori tempura starter and two rolls that were all very good. the coctails are very inventive, tasty and quite cheap to boot. this is our choice for sushi in the inner city of greenville!

Very disappointed with the customer service experience and lack of professionalism from the manager Steve. The food was good as always but the bartender was not attentive to our table of 5 and then at the end she pre gratted herself 20% when that’s not something you do unless 6 or more. Someone in our party went up to the host stand 3 different times to ask and speak to the manager but he refused to talk to us because he had a “phone call” to take. We stood there after our meal and waited until he came up to the front. All Steve did was make excuses and not take ownership as a manager to the poor service and then he raised his voice and walked off to the back. No matter how much i enjoy the food i will never go back.