Chili's Grill - Greenville

Okay, so this place is dirty. used dishes throughout the bar. there for 40 minutes and they were still there as I left. there were a series of workers who are standing right now and are available as a line forming on the door with more than enough sitting places, and all them dirty dishes that are needed to be inclined. I got a to-go order and they cheated on the sauce for my pasta and did not dress for my salad. bartender expressed frustrations, but she made these menu cocktails quite good, therefore the 2 stars. I'm chilis fan, but this place needs some work.

I went with my two kids, sat down pretty quick but took awhile for our waitress to come take our order. She was really nice; however, the experience was just terrible. My daughter and got the 2 for $25 with the Texas fries, mainly picked that because we were told it was served with ranch. When the kitchen staff came out with the appetizers, she plops it on the table and goes “we don’t have ranch for these.” That was a bummer, but I let it go. The kitchen staff came out with our meals and plops the food down again, just super rude. I felt bad for our waitress having to deal with them. My daughter and I both ordered medium rare sirloins, but hers came out red and was super cold in the center. I gave her mine, which was okay. I was able to get my meal replaced with a burger, but it was extremely greasy and came out 20 minutes after both my kids were done eating. My sons fries were hard and cold, so he didn’t eat them. While eating, I hear the table behind us ask for ranch… and guess what… they had ranch for their fries all of a sudden?! We were then asked if we wanted cheesecake or the skillet cookie for our dessert, my youngest wanted the cookie. We had been waiting for 15 or more minutes and our waitress comes out and apologized that they no longer had the cookie, and asked if we wanted a lava cake instead. We said sure, but man… another 20 minutes go by! I was just ready to go, but couldn’t pay. The whole time throughout the meal I just hear yelling from the kitchen too. Overall, poor experience. Like I said earlier, I felt bad for our waitress, because she was really nice… but the rest of the staff need some work.

My son and I arrived just before 8pm on Valentine's Day for our Sweetheart dinner. The restaurant was a little busy, but not crowded. We were sat immediately upon arrival. We waited about 5-7 minutes before we were greeted by our Server. She came back with our sweet teas a few minutes later and took our order. The good came out pretty quick!! Too quick! My ribs were cold and my fries were missing. The food runner stated that they were cooking me fresh fries. No one ever came back to check on us to make sure our food was satisfactory. AND my son and I both drank all of our tea without a single refill! By this time, everyone around us except one table had left. After 15 minutes of waiting for someone to take their drink order, the table next to us got up and left. As they were leaving, I finally was able to flag down an employee and asked if we could get more tea. He happened to be a manager. He asked to recook my dinner, too late for that, I had sat there for 17-20 minutes and tried to find anyone to help. He offered to give us a to-go drink, he messed that up too. He brought me unsweetened tea. This is not the first time I've had bad service and want happy with my food at this location. This was my last visit to Chili's in the Greenville, SC area. Very underwhelming!!

So we arrived at Chili’s and it was two hostess that greeted us to tell us it was a 45 minute till and hour wait. Then we said that was fine only for one of the hostess to ask us was we sure we wanted to wait my husband said yeah is there a reason why not for her only to say it’s up to you but if it was me I wouldn’t want to wait that long. They really need to go work at Chic Fila to get practice in customer service skills and did I fell to mention their are several tables available and some need cleaning off but they are standing there chit chatting. Why is it necessary to have two hostess doing absolutely nothing.

Our server, raylynn, was pleasant and funny. she has done an excellent work that takes care of our table. soo glad we decided to dinner here. the food was hot, fresh and delicious.