Sapporo Fantasy Japanese Steakhouse

The one-hour wait we endured was amazing at this restaurant. The roaches on the walls provided a unique decoration. The roaches were surprisingly polite, unlike the management. When we brought these issues to the attention of the waitress, the owner declined to offer a discount. The waitress mentioned that she was aware of these issues in the past but didn't take any action. Unfortunately, several people ended up with stomach issues the next day after eating here. Despite this, I appreciate the boost to my immune system from whatever I consumed.

I have always been a fan of Sapporo, but this time the food was disappointing. The chicken was chewy and not up to par. However, the soup was still delicious as ever! I would return just for that. If I'm craving chicken and rice in the future, I will have to pass on this place. My friend also had a similar experience with her food. Something definitely went wrong this time.

The server was extremely friendly and attentive, anticipating our needs before we even had to ask. We enjoyed our meal and the chef took the time to engage with my nephew, even speaking to him in Spanish (which he is learning in school). The portion sizes were generous and our server was a standout favorite.

Me and my husband went here to eat because everywhere else like this was an hour wait around us which probably should have said something. I will say the waitress was amazing. She had great energy and was super sweet to everyone. The food was low qualityfor the price we paid. The shrimp smelled off and the texture was off. The chicken tasted okay but was almost too soft. The cornand the rice had some hard bits and tasted frozen. The atmosphere seemed off, almost unhappy. The chef had no energy, like hewas just burnt out. Our chef also did not remember a woman asked for no mushrooms and gave them to her anyway. The other chefnext to us did a show and was super talkative and considerate. Overall, I probably won?t be coming back.

Starting by saying I love the food at this restaurant and have been many times. But, Roaches!!!!!! On my last visit, June 25th it was not a very busy day we were seated almost immediately. I was helping our two year old with shoe issues and was the lastone to the table. As, I began to sit down, I looked at my plate and saw roaches scatter from underneath and run off thetable. Utterly nasty!! At that moment, I told my wife and kids we had to go and we were not going to eat here. I informed themanagement of the situation. Management informed me that they were aware of the bug problem and have tried to correct it buthave had no luck with getting rid of them. They continued to inform me that they will have to find a new extermination companybecause the one they?re using is not working. I gave them two stars because the food has always been great. But there is noexcuse for uncleanliness and especially if you know you have a problem you should work your best to fix it. Not trying to hurtthis restaurant?s business but just wanted everyone to be aware of what is currently going on.