Kfc - Greenfield

The food was good, but there was only one person working who was also managing the drive-thru, so they couldn’t take our order. There were at least five staff members outside on break, and when they finally returned, it took a long time to receive our food. Since reopening, they haven’t made much progress. I’m not eager to return anytime soon.

I had my first disappointing experience at this KFC Taco Bell location. There was a new general manager who seemed to be upsetting the staff. From what I gathered, he was attempting to make significant changes. I waited over 30 minutes for my food. The 12-piece chicken family meal was ready within 10-15 minutes, but the manager was prioritizing other orders on the screen to lower the wait times, causing my meal to sit untouched. Fortunately, an employee who had just finished his shift noticed my wait and brought it to their attention. It turned out that when they cleared my order from the screen, they forgot to give me my new nacho fries. I tend not to complain at the register, but it appears that with the new manager's push to expedite orders, some customers are being overlooked and left waiting for a long time. I learned that I wasn't the only one experiencing delays today. I really hope they get things sorted out, as I often stop by on my way home when my wife doesn’t want to cook.

When are these companies going to start paying their employees decent wages? We waited 30 minutes for our order, only to receive it incorrectly. The companies and investors are raking in huge profits while not compensating their workers well enough to ensure quality service.

Chicken was barley warm. Tacos tasteless. No napkins, instead had to ask and got paper towels like used in restroom. Pepsi was out along with other flavors in self dispenser. Hard to understand order clerk's broken English. Dress code seemed to be wearwhatever (sloppy casual). Tables were not clean. Now, one would think after a remodel, that management would staff accordinglyas if a Grand Reopening. Three years ago, I rated this store 1 star. Where is Taco Bell corporate, this store needs help.

We stopped here and went through the drive through on our way back from New York. It was about 6:30 and there were no cars in front of us. Waited at the drive up for about 5 minutes after being told they would be right with us. My wife ordered a K1which is a thigh and drumstick. She ordered 2 coleslaw with it. I ordered the classic chicken sandwich meal and then 2additional classic chicken sandwiches only. I was told they were out of buns for the third sandwich and they gave us 3 slidersinstead. The sliders might as well have been taken out of the freezer as they were stone cold. My wife got 2 wings thatlooked like they came off of a small sparrow in her box along with mashed instead of coleslaw no thigh no drumstick. It wasslow, this wasn't a complicated order. It took about 15 minutes to get the wrong items at a place that was dead. Now I see whyno one was there, the place is terrible.