Potbelly - Grand Rapods

Stinky. and maybe bad, my girlfriend is crying right now about how bad this place smells.

I've ALWAYS loved their food at this location. This time I need to talk about the amazing customer service I experienced.We ordered food for delivery with a requested 6:30 pm delivery time. At 6:50 pm our food still hadn't arrived. I called to ask if there was a problem with our delivery. The extremely polite person on the phone went to check on it. I was apologized to and they took full responsibility that the order was made but never made it out for delivery. They remade it fresh again and said they'd get it out immediately for delivery. They then proceeded to refund my full purchase price including the delivery fee. The person who delivered our order apologized again and said they threw in 2 free cookies as well. I about cried because I felt so valued as a customer. Seems like nowhere does these kinds of things anymore when an honest mistake is made. Way to go Potbelly!! You have a customer for life. I will tell this story over and over to people so this location can continue to thrive. Thank you for standing out in taking care of your customers.

I've been coming to this location for about a year now and they do not disappoint. I usually will order through the Potbelly app for pickup and my order is always ready on time. The sandwiches are really good, along with the cookies and shakes. To top it off, all of the employees are super friendly! A great place to quickly grab some lunch.Dietary restrictions: Sadly not a lot of gluten free options. Hopefully they add a gluten free bread option in the future.

First visit and really liked it! The staff was very friendly and the food was tasty. I had the meatball sandwich and loved it. Will definitely be going back.

We come here all the time and have never been let down. It's always good and the employees are very nice. Couldn't be happier with this location.