Taco Bell - Grand Rapids

I placed an order online and received the incorrect item. The staff member who handed me my food initially confirmed that my order was correct and was very friendly. However, when I called to request a refund, the man who answered the phone was extremely rude and unhelpful. He did not apologize or show any sympathy for the mistake. Instead, he told me I would have to come back to the restaurant to receive a refund. When I explained that I was unable to return, he responded harshly by saying I could come back "next time". This was by far the worst and most unpleasant experience I have ever had with a service worker.

When I arrived, most of the lights outside were off. As I looked at the menu, it was also dimly lit. The cashier said she would ask her manager to turn on additional lights so I could see better, but unfortunately they were unable to. I was informed that they were out of crispy shell taco dishes, so I opted for 2 soft taco supreme instead. I made sure to request no sour cream on them, along with 2 crunchy taco shells. This Taco Bell location in Grand Rapids is the worst, and I will be heading to the one on 28th street next time. Step up your game, Taco Bell! Rating: 7.

The drive-thru employee did a poor job and made mistakes with my order, most likely because she rushed us to place our order.

Which taco bell? I was this week at 3 of them. my first time at cascade on 28 st. I think it's new.

This definitely is not my go to place when I want Mexican food. It's mediocre at best.