Brann's Steakhouse Grille

The restaurant was too dimly lit and despite being relatively empty, we had to wait a long time for our food. The menu was limited and didn't offer many options. I ordered the chicken strips and they were dry and tough. Even though the bill came to about $35, my father had a salad and my sister had the chicken sandwich.

This was by far the worst customer service I have ever encountered. My group of 10 called ahead for a reservation and were told we would be served first. However, when we arrived, we were not seated ahead of anyone else. We were made to wait for about 40 minutes, during which time over 20 other groups of varying sizes were seated before us. We spoke to the staff about the issue three times and each time were told there was no room for us. We were essentially told that we should never come back if we didn't want to wait.

Not busy. steak was cooked medium instead of medium rare. hadn't gotten rolling, they had to ask for them. had to ask twice for salt and pepper. had to refill and 3.19 for pop, which at least a 300% mark up. really disappointed.

My husband and his friends attempted to have lunch at this restaurant with a total of five people. The sign indicated that they were at full capacity, so he asked if it would be possible for us to sit in the other dining area. The waitress/bartender was rude and told us that they were not understaffed, so they would not open up another area for us to sit. We decided to leave and informed another group of people who were waiting for a table about our experience. It is understandable that being understaffed can be frustrating, but it is not the customers' fault. A business should not turn away customers simply because they do not want to open up another dining area. This not only results in lost revenue for the business, but also affects the income of the staff.

I gave four stars because my food was ok but not anything I would order again. My chicken was way over cooked, dry, and cold when I received it. It was also tremendously under seasoned. The sweet potato was delicious, though! My husband enjoyed his steak dinner. The service receives 5 stars! Our service was excellent!