Baked! Bread Pastry Co - Granbury

Customers: Go here! The food is great! I know it does not smell like a bakery which makes you think they truck the food in, but they do not. They make it in that same building and sometimes you can see them working. Yes, I wish they had fresh bread samples or some right out of the oven products as that would be great. Also, having an itemized receipt is not a bad idea. Finally, try the Pre-Order option on their website, but you have to do it in advance!Owner: As soon as you open, please sit in the corner (drink some of your great coffee) and observe your store from three distinct perspectives: consumer, employee and owner.Consumer Perspective: I was there 6 min after it opened and the line was 8 people deep. Congratulations as that is awesome! What is not awesome is how poorly the storefront is run. I left your store with my items (all in stock) 36 minutes later. (All of the items I bought were ready to go--no sandwiches, etc). It takes way to long to get to the front of the line. When I am there I am greeted by a friendly lady who grabs the items I specify and puts them on a table to her right. She then picks up all of the items again and puts them on a table behind her. She then assembles a box and puts all the items inside. She then moves the box from that table to the right of the coffee making station where there is yet another line of boxes--only these ones are finally waiting to be rung up. Then another person opens the box (again) and rings it up. It is so frustratingly inefficient and kind of weird how many people (greeter, coffee barista, and check out person) touch the box/products. There is no efficiency of motion.Employee Perspective: You are a good employer. I see the same faces there for the last several years. However, the 10 x 10 area behind the register is a battlefield and this is an area where you could improve for your employees. You usually have two greeters, one barista, people constantly coming and filling up the cabinet, plus a few others mulling about. The employees must hate this because they keep bumping into each other and there is no workspace. It is inefficient and cumbersome.Owner Perspective: You owe it to yourself to improve your business in this area. It would increase profits and keep your employees and customers happier.Ideas: Maybe use the Pre-Order to allow same day pick up? Please advertise the Pre-Order idea more! Perhaps, do not stock the display cabinet (realtime) and instead prepare the items to go (pastries in a box) in the Pre-Order area. This would stop additional reloader employees from coming inside the checkout area. Perhaps, give a barcode reader to the Greeter which prints tickets out in the Pre-Order area and then the customer picks up the box of goodies at the Pre-Order window? Perhaps, a drive through would be of assistance (using the window in the North west corner or on the west wall of the Pre-Order area). Maybe a seperate line for throw in a box items as opposed to custom sandwiches, etc.? Maybe have a pickup window/area installed on the bakery side (southeast corner) of the front of the building?I am not completely sure what to do, but OMG you MUST do something because it hurts your customer experience, morale and profits--and I know you care about all three of these areas. Thanks for your consideration!

What a great place ! The sandwiches were delicious. The homemade bread was in and of itself a meal. Going back soon to try all the wonderful baked goods... This place is a must..

Ignore the review from @tacticool. Hes a troll. Leaves one star reviews to try and get free food.Baked is amazing. Best pastries in town. The sandwiches are great. Coffee spectacular. Staff is fantastic!

Excellent pastries. The Bear Claw, Cheese Danish and Croissant were delicious. We ate lunch and had the quiche, BLT, and Focaccia sandwich. They were all so yummy!!

I love Baked because it’s something different for Granbury! Everything is fresh ingredients and made from scratch. We need more places like Baked. Pastry’s are always on point. Sandwiches are delicious!