Hotel Chennys Gateway, Salem, India

Delay in opening the swimming pool by 1 hour Poor Maintenance of the pool Room Door was opening even without the key, which is sad staffs had no idea of what they are doing and talking Ordered fresh lime soda, did not arrive as ordered bar snacks need replacement, not a great idea of serving cold snacks Over all, waste of money

I really wish that a good building alone could make a great hotel, but unfortunately that is not the case. There are several improvements needed at this hotel, such as the gym being switched off despite informing the reception of my intention to use it. Additionally, the bathroom next to the gym was clean but lacking soap. It was surprising to find that there was no iron provided in the room, meaning guests would have to pay for laundry services to iron their clothes. While the hotel has good facilities, there is a lack of compassion and personal touch. Hopefully, these finer details will be addressed in the future.

The service provider by the Hotel after receiving as tariff Rs.4,000/ is horrible. I stayed in room 302 from 9 PM on 13.02.2020 to 10 A.M on 14.02.2020. There was no hot water facility in the bathroom. In the morning of 14.02.2020, I was given the option to use the bathroom in Room number 315 wherein the water in the bathroom was not draining and the water stayed as pond. The morning breakfast was worst. The management does not provide even basic facility for ironing cloths in the room.

Recently visited Hotel Chennys Gateway’s restaurant Aroma for dinner with my friends. The hotel in general is a star category hotel in Salem. They maintain the ambience in a cool and clean way, though the hotel is in the midst of busy city. The restaurant, Aroma is nice place for having food with a leisure time with friends and family. The non vegetarian platter is a mix of fried chicken, mutton and fish. The taste is very good. My favourite Pulkit tastes very nice. Ample car parking space. It’s really a great enjoyable dinner.

This hotel is very amazing to have meeting or party, staffs are very friendly to assist with you as well as guide