Starbucks - Goldsboro

Absolutely rude to customers make you feel like you are bothering them to do their job. First of all service was horrible. I placed a moble order in advance I get there 4 mins before it goes off and told me I have to wait well if in waiting in line by tye time I get up it'll be that time. Just do your job the customers are paying not you.

Waited 20 min for my drink. The place was packed inside but drive through was strolling right on. After about 17 min I asked the barista about my order as I had been waiting close to 17 min but drive through was not waiting. With an a filed an incident report. And i said I didn’t want to talk to him as he was rude for no reason. Only then he said sorry. to wait although I see drive through rolling on. At about 20 min I ask the cashier for a refund and he was extremely rude! He said “everyone is waiting” and as I say we’ll DT is not he RAISED his voice and said “ok I’m fixing it” and after I said “sir I’m not raising my voice there is no reason for you for talk to me that way” his reply is “well you’re making me nervous”! THAT to me was him excusing himself. He NEVER offered an apology. Once I left I called to speak to the manager and John, the cashier who was rude for no reason, knew exactly who I was. He said he was the manager on duty and i had to ask him several times for the store managers name as he was adamant he had already

People there were alright, bare minimum but what set me off was the lemonade, it had a flavor of some type of cleaning product and that was so unpleasing, l dont appreciate it, even its ifs JUST a drink, idk

ENTIRE STAFF OF 11/4/2022 around 12PM IGNORED US AND ACTED LIKE WE WERE GHOST. Felt like we were being discriminated. No one would look our way. My mom and I walked in and no one greeted us for almost 5 minutes straight. Not even a glance out way. We stood there patiently waiting and I was ready to leave but my mom insisted on staying. I understand being busy. But it does NOT take more than 3 seconds to at least greet customers to let them know you’ll be there in a moment. We were the only customers there too. I’ve worked the service industry and would never treat others like they did us. When we got our drinks and realized they didn’t have cream out. I had to keep flagging someone one down but they ALL ACTED LIKE THEY COULD NOT SEE ME. So dissatisfied. My mom was visiting from California and she felt that was the worst Starbucks service she’s experienced.

Very Busy and had Excellent service. Served in a timely manner and the quality of the drinks are top notch.