Mcdonald's - Glendale Heights

1. The staff in the drive-thru didn’t seem to understand my order. 2. My order was consistently incorrect when placed through the drive-thru. 3. I ordered two Big Macs, and they were cold. The patties were too small for the buns, the sandwiches were dry, there wasn't enough sauce, and the buns fell apart. Overall, it was a frustrating experience.

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During my recent visit, I noticed that the tables were consistently dirty throughout the day, with a sticky residue on them. The floors were in similarly poor condition. Customer service was another issue; one employee took our order while distracted by her phone, seemingly engaged with Snapchat, and the service was inexplicably slow for a fast-food restaurant that wasn't busy. Additionally, some staff members have a habit of wearing their pants low and constantly adjusting them, without adhering to basic hygiene practices like washing their hands. They don't wear gloves or wash their hands as needed, which is concerning. While I realize that many of these employees are young, it's the management's responsibility to ensure compliance with safety and sanitation standards, and unfortunately, the management seems just as lackadaisical. Given these conditions, I wouldn't be surprised if this McDonald's faces closure due to health and safety violations. If you find yourself at this location, please pay close attention to how your food is being prepared, as these workers clearly lack proper training on hygiene practices. It may sound harsh, but the situation is serious and poses a potential risk for foodborne illnesses.

This restaurant has a fantastic location and is managed exceptionally well. The staff clearly knows what they're doing, as everything ran smoothly during my visit to pick up my order. The young lady at the counter was incredibly polite, professional, and friendly, always wearing a smile that made customers feel welcome. The cleanliness of the place was impressive, with staff promptly disinfecting tables after customers left. I enjoyed hot fries and a delicious chicken burger, and the chicken itself was outstanding. The accuracy of my order was well above average, even for customized items. I would definitely give this experience a five-star rating!

I don't eat at McDonald's as much as I did when I was younger. The prices for their sandwiches have skyrocketed to ridiculous levels. However, the taste is just as good as I remember. I don’t think it feels like the same family-run business anymore; so many places have been taken over by corporations. For McDonald's, it's all about profit for their shareholders. There was a time when it felt more personal. Keep an eye on those Golden Arches...