Buffalo Wild Wings - Glen Allen

Service was great, went in on a Sunday night. Place was clean, not many people at the time, food came out timely. My only complaint is the food wasn't the best tasting. I normally go to bdubs down hull street in midlo area and food is much better. Most of the wings had too much sauce and were very spicy even though mild or honey bbq was ordered. Not a bad experience though overall.

Where do I even start?! This service was so bad it felt like a fever dream. I’m sitting there like..is this real life? How are you still in business? The bartender, Drew, is an embarrassment, not only to bww, but to the entire customer service industry. This man needs to be blacklisted. Bar patrons were bonding over how bad his service was. Even the regulars said “if it’s busy or not, you will still get this bad service.” He was wrapped up in watching the game and literally SCREAMING at the tv when he should have just called out. Thank whatever god you believe in for Stephanie, because she was left to pick up the slack and she did it with a smile. I felt so bad for her! I’ve been in the customer service industry for over 16 years and I have NEVER not tipped, but everyone at the bar encouraged me not to as they witnessed the terrible service. TLDR, FIRE DREW AND GIVE STEPHANIE A RAISE. If I could give 0 stars, I would. The bartender stood there screaming at the tv and ignoring everyone except his 3 friends at the end of the bar. Also, very dirty and disgusting! Please don’t even get take out or delivery from this place. It’s straight up GROSS

I understand that a number of establishments are running short staff and I am being patient with that. However, mid afternoon I entered to find maybe 6 tables with customers so it was not busy. It took 15 minutes for someone to get me a drink and was told the other waitress would take my order. 35 minutes later (50 minutes from walking in) was asked what I wanted to order. I said, ‘check for my drink!’ Come on BW…You can do better!

I Loved This Place And Was Doing Everything I Could To Make It Better. The Managers Were Nice And They Use To Go By Policy! I Need To Talk To The Owner Or Something Because These Acts Of Events We’re Just Wrong!!!!

We waited more than a hour just to get some wings. The staff was very nice and chill about it but the food came out really cold and they put way to much sauce on the wings.