Chili's Grill - Glastonbury

Food is great all the time The team does great in make that birthday moment special. The customer service is always out a 100% and this time around we had Kay as our server and she was great!!

Love the atmosphere. Our waitress had a shining personality..so friendly, very welcoming helpful. However the chef did forget to put in one of the entries...manager took off the bill offered a free dessert. Salsa chips were fresh, crunchy DELUCIOUS with generous porportions.

I was a regular in the to go area. Usually the food was what you’d expect for 11$ … easy alternative to fast food chains! Past few times something was always incorrect though. My last experience was where the line was drawn though as it was raw in the middle, bun drenched in grease lettuce thrown all around the container. I ordered a side of Mac n cheese for approx 6$ which was 3 teaspoons worth (literally). Not even luke warm.Again, only being 11$ a Mac n cheese, I simply called back immediately upon opening the Togo bag at home mentioning it would be appreciated to come back for a replacement later in the week. Wasn’t too big of a deal, just a wasted meal that ended up in the trash. On the call, the staff mentioned it was no problem, all was fine.Fast forward to 3 days ago, I call back to honor the replacement meal only for a cranky sounding older gentleman to answer with snarky remarks about there being a policy for no call back meals. I attempted to obtain clarification as this was just relayed to me not even 4 days beforehand. Nonetheless, I said a refund would suffice as I’d simply be coming back in anyways. He then got even more aggressive telling me that I could not come in with my apple tap card for a refund. Naturally, and in disbelief this was allegedly the GM, I shrugged with aggravation only resulting in the already seemingly rude older gentleman to tell me never to return. He hung up and now trying to call back for my 17$ refund, he had clearly instructed the staff to park me on hold as I’ve tried 4 times in a row totaling over 15 minutes.So unprofessional and nasty. The to go staff are always exemplary..kitchen and food seem to depend on who is cooking but I’m telling you, never have I had a conversation with such an angry or volatile elderly gentlemen. Especially an alleged GM.I love Chilis will happily take my business elsewhere. But had to share this experience as it has cost me.

Absolutely terrible customer service. Both normal staff and the manager of this location are extremely

Manager Nick's customer centric response to my recent take out order is the type of service that will keep me as a customer of this location! Thank you, Nick!!