The Record Factory - Glasgow City

I and my friend visited this bar and received a very bad service. the women who possess this bar are very rude. I and my friend went with empty bottles out of our water and within two minutes of being in us, was told that...forgot as apparently they are not allowed to order a soft drink in a pub. they said, because we came in with empty bottles that we were thrown out, we asked them to check the cameras to prove that we didn't do anything wrong and yet they still told us to leave. they were very rude and told us to go. do not recommend.

My best friend had been back and forth with a member of staff to organise a sectioned area of this venue for her 20th Birthday. It was confirmed that there would be a curtained area solely for herself and her friends and therefore she invited...many to join her to celebrate. She was required to put down a £50 deposit for this area and was reassured its sole purpose would be only for her birthday. We had all dressed up to celebrate and when we arrived there was no curtained off area and people were sitting in the area we were led to believe would be ours. When we approached several members of staff to try resolve this issue, we were told that they could not curtain the area off as it was a ‘busy Saturday night’ and a member of staff stated that it would difficult to get people off the tables. After several of her friends approaching staff to try resolve this issue, my friend was given back her £50 deposit in cash and was informed there was nothing that they could do. As a result of this, we were forced to squeeze around 4 tables, none of which were able to successfully accommodate the capacity previously arranged and discussed prior to this event. We were largely disappointed with the service and the way the situation was handled and so sadly are reluctant to return.

First impressions were decent. Nice decor, plenty screens, etc. We were with a footy bus who had pre booked and we seemed to be getting dirty looks from the bar staff. We then got moved on from our table that we were eating at despite...there not being a booking on it for a couple hours yet. Before long the whole party were asked to leave. I was a bit relieved to be honest, the staff were snooty and the place is mega overpriced- £6.50 a pint!! Also, half the menu was scored out. Wouldn’t return or recommend to anyone, unless you like being looked down on. Far better places in the vicinity.

Sam the bar person/ waiting staff is so lovely. He really made us feel welcome recommended some great cocktails.

Visited last Monday and the food and service was great, drinks were good as well however the cocktails seemed a little overpriced as they were served in a very small plastic cup as we were sat in the beer garden. However all other drinks were...fine. If they have the permission they should look into hiring someone to paint a mural on the large wall looking onto to the beer garden as I think it would be an excellent location for one. Overall I had a great night.