Slug And Lettuce - Glasgow City

I went to this restaurant for tea and a sandwich. The service was lovely and the bread is freshly made every day with delicious fillings. I definitely plan on returning.

The experience at The Slug and Lettuce Glasgow was the worst dining experience my family have ever had! We booked a family Christmas night out in Slug Lettuce Glasgow for the 15th December 2022 and were given a timeslot of 7:15pm. This was supposed to be a party night according to your website. We seemed to be the only table that was eating food and I cannot for the life of me understand why the food we were given was so shoddily prepared. We were all really excited to be seeing each other that night due to previous covid restrictions being in place over the last few years however that Christmas feeling was short lived when we were presented with our meals. When the meals arrived which had to be pre ordered I must add; the starters were just cold and tasted bland and were just awful. Eventually, when the main arrived the vegetables were freezing cold and hard. It was just like they had been just taken out the freezer and left to thaw on the plate and the roast potatoes were really hard too and the rest of the food left a lot to be desired. My sister had opted for salmon for her main course. A mere two minutes passed after finishing her main she had to rush to the toilet and she was violently sick. Note that we were only on our 2nd drink of the evening before anyone thinks we were drunk. This duly ruined the whole evening. One of our family members is a chef and said that in his 25 years in the profession that this was the worst he had ever seen. At this point we got the manager Darren over. Despite his apologies we only received a partial refund. We were only refunded the amount of £90 which equates to the 2 family members who couldn’t make it plus a measly £20. We were not refunded for our third course (that nobody had) and to be perfectly honest I think we should have been refunded the full cost of the meal as it was the most sub standard food we as a family have ever had. The total cost of the meal was £255 for 8 of the festive fayre meal although only 6 of our party could make it as 2 family members could not manage due to the train strike that day. I strongly feel that the £90 we got back on the night was not adequate as it only covered the drinks we had and at the time I felt I had no other option other that to accept this offer as I felt that it was more important for us all to leave and get my sister home safely as your staff were incapable of ordering her a taxi. If we had been in a restaurant and had been served this garbage we would have walked out but unfortunately being at slug and lettuce where everything has to be ordered and paid for in advance before you get there you don’t have that option. We will not be setting foot in any of Slug and Lettuce settings again and I hope that the management don’t just read this review but maybe do something proactive so that other diners don’t go through the same as we have. So thanks to slug and lettuce for ruining our start to Christmas

Had a lovely night at the Slug Lettuce. Food was yum and the cocktails- WOW!! Special thanks to Marisa for going the extra mile and giving us excellent customer service x

I had a great time at Slug and Lettuce recently with my friends. The food and drinks were delicious and the staff was very attentive. Laura and her team are doing a fantastic job running the restaurant!

Our experience at The Slug and Lettuce Glasgow was awful! When our group arrived we were told that our table wasn 't ready yet and if we could stand at the bar and have a drink, fair enough, however the staff at the bar kept telling us we couldn 't stand here or there to the extend we were sure where we were allowed to stand. After finally getting seated at out table, nearly 25 minutes after our booking time we were very slowly presented with our preordered meals. However these meal seemed to come out one by one and colder and colder than the previous one. Despite mentioning to our server that the meals were cold, the ones that were taken away were brought back just as cold. Just as were were being server our meals, one over enthusiastic server came to our table to tell us that we had to vacate the table in 10 minutes time fort the next booking. To say that this went down badly with our group is an understatement. On the drinks side of the meal, anytime we asked one of the servers if we could order drinks it appeared that only one person on the eating side of the restuarnt was 'allowed ' to take drink orders. To add insult to injury, when getting ushered out at our ten minute warning we were left with 6 drinks unserved yet charged for, Can honestly say that this was the worst service and experience that many of us in the group had ever experienced and we will not be back.