Buffalo Wild Wings - Germantown

As a worker in the restaurant industry, I will say that my recent visit to this Buffalo Wild Wings was one of the most annoying visits from anywhere I was. My friend and I had tried last week to make phone calls and shouted more than 30 minutes and nobody answered the phone, we finally came through after half an hour and someone answered and then hanged on us, then did not answer again. We decided to drive to the restaurant and place our order when we ran in the restaurant was very slow and had only 1 table eating in the entire restaurant and 1 umbrella owner at the bar. When we ordered our food, we asked one of the 2 bartenders and the female told us rude, we had to order on another counter. We set our order and waited, during this time I went to the men's toilet and was absolutely appalled and opposed to the condition that it was with how many employees we do absolutely nothing. This is the second time that we have come to this situation and have gone to the toilets that remain unattended. When I came out of the toilet room, I politely let one of the bartenders know the state of the master room and he did nothing about it, instead went back to his phone. For the 25 minutes after mentioning, no one had gone to the toilet room to check or clean it. Although it was the end of the night, I believe that keeping every facility in clean condition when the opportunity arises in slow times should be a top priority, especially in a place where food is served. I can only hope that the kitchen is not under the same conditions where the food is prepared! In order to complete our unfortunate visit, we came home in Hartford and when we opened our boxes of food, we found that we received another customer order and the restaurant was closed until then. On a positive note, I will say that the young lady who went to orders was very helpful and worked super hard, ran back and forth from the kitchen to the execution area where customers were often, while almost all other staff both stood around or on their phones. I'm not one to complain about anything or make someone worse day or work harder. Also not to complain about everything and everything in any way.. especially in these attempts times in the restaurant industry mistakes happen with short staff, etc.... But that just seemed like there was something that should be considered more to visit the toilets and keep clean, I hope they can fix these problems. Unfortunately, this was our last time to what our favorite restaurant as FamilyBuffalo Wild Wings after still another bad experience from the last time I certainly hope they can not only improve the cleanliness of food quality, but also the entire customer service.

Apparently this is a salad, some salad and a piece of chicken, I gave them 2 emails to make it right, they offered $8.00 on an appetizer.. So many possibilities now outside with better food and prices. Is it a thing to make a mistake, but not to correct it for a customer for the next time? Just Sad. You didn't do it right. So don't answer me automatically, unacceptable. You guys really don't care to be the next restaurant that goes down.

Even if short staff our waitress was kind to arrange everything right, so the appetizers did not come out with entree. My only complaint was that I ordered a classic mojito and it's the worst I've ever had for $8 that it had alcohol in it. Other than this food came warm and prompt and everything tasted good.

Place has been going downhill for years now. Gave them a chance tonight and realized my order was wrong when I got home. No big deal. My problem was the quality. The wings were dry and looked like a first grader sauced them.

Paid $30 for 3 of these so called LARGE onion rings. (Almost $1 per onion ring. Each large order looks just like the picture I uploaded. Missing the entire order of 30 wings. Before leaving, I asked them if this was the complete order and they said yes . Didn 't know until we got home to find this. Called and called, no one picks up and the automated system just hangs up. Now we 're stuck with no dinner and out almost $100. The only thing they they got right was the 4 cheese cakes.