Boston Pizza - Georgetown

Last Friday, I visited Boston Pizza at lunchtime and was served by Lurking. She did an excellent job of ensuring we were well taken care of. Our orders arrived promptly and everything was accurate. She also recommended the new salted caramel cookie for dessert, which we decided to try—it was absolutely delicious! I will definitely be back again!

The female manager on duty is extremely unprofessional. We were a larger group and when we arrived we were the only ones in the restaurant. Arriving at 5:20pm, we did not get our drinks until after 6pm. As the restaurant starting filling up, we realized that there was only one server in the entire dining room and the poor girl was run off her feet. Meanwhile, in the background, the manager was barking orders and yelling at another server no more than ten feet away from us, loud enough that the whole dining room was quiet and listening, wondering what the heck was going on. Seeing as the restaurant was becoming busy, she offered no help to the only server in the dining room.We asked for our bills at 6:50pm and did not get them until almost 7:30pm.We’ve come to this location several times as a group and have always had slow service but we decided to keep coming back as we were hoping it would improve. It never has. We won’t be back.

I've never had a review of this deep, but the service at this place is absolutely terrible. the hostess and server are barely present, they constantly forget the requests to fill in drinks and wait for a long time. I would say I am a very patient person, but it is absolutely ridiculous to wait their guests for a long time if I can see a lot that they are sweating and laughing at their colleagues. if it wasn't for eating (although great by the way) this review would be a star.

I went with my family and we had a great time. Our serve was new and did a great job getting our order right and also providing us with further options. He was pleasant and included our kids when speaking to us. In all a good experience. Also, the atmosphere was clean and spaced out.

We visited the restaurant today with three people and ordered two dishes. Unfortunately, our server, Jass, provided poor service. I ordered pasta with chicken, but she brought it without the chicken. Additionally, she carelessly tossed a fork and knife on the table, which was barely touching the surface. I found it hard to understand how three of us were supposed to eat with just one fork and knife. If this is the level of service you provide, it's simply unacceptable.