Costa Coffee Metro Centre - Gateshead

We came here on our visit to the Metro Centre, we ordered several drinks including a blueberry flappe which had the baubles in, when we go the end of the drink my daughter at the counter for a spoon so she could eat the baubles to be told to use the wooden stirrers instead and refused to give her spoon.

Another great latte from this popular chain of coffee shops. This place was busy but we managed to get a seat. Great Coffee and hot chocolate with a lovely blueberry muffin.

Ordered 4 hot drinks and 2 toasted sandwiches, but I always feel that the staff are a bit disorganised. Drinks served then waited for toasties as expected. If I’m honest, both toasties were horrible and wish I’d not bothered. They both were well toasted but were soggy and the melted cheese was disgusting. I do usually like Costa coffee but todays visit was disappointing.

Visited with my daughter and ordered 2 drinks plus 2 toasties. Several members of staff on duty, as the cafe was busy. Order for drinks taken by one person and food order sorted by another. Drinks were served quickly, but due to the queue, I wasn’t able to get to the counter to collect them easily. Food order arrived after another 10 minutes, but another customer believed they were hers her order hadn’t even been toasted at that point, I’m presuming because the staff were so busy) the staff member couldn’t remember whose order he was sorting, so there was a little bit of confusion. Obviously because I’d waited so long for the toasties our drinks were no longer hot, very disappointing.

I went into this Costa and was greeted by two lovely young ladies who were very helpful. I bought a sausage bap and bottle of Fanta and had a conversation with the two friendly members of staff. She gave me a glass with ice for my Fanta and the service was absolutely fantastic! I will be recommending this specific Costa to my friends and family.