Sonic Drive-in - Garland

I've had a bit of a tumultuous relationship with this location, but we've made amends over the years. We really appreciate the app service and I'm especially grateful for the option to add a tip through the app—such a convenient feature! On January 9, 2023, I still love it! The food is served hot, and the service is excellent. Thank you all for your hard work!

I ordered three bags of ice, one large serving of tater tots, and a Route 44 Dr Pepper. This shouldn’t have taken more than five minutes, but it ended up taking over 20. I couldn’t wait any longer, so I left. The employees seemed disorganized and unmotivated. This Sonic location really needs new staff, or maybe it should just shut down altogether. I wish I could give it zero stars. Service: 1/5.

I've visited this restaurant three times in the past two weeks, and each time I experienced long waits. On one occasion, I sat for 20 minutes before someone came to take my order for just one item. During my last visit, I ended up leaving after waiting 25-30 minutes with no response at all. When I finally did get my food, it was good, but honestly, the wait just isn’t worth it.

They messed up my order than acted like they heard me say “Remake” when I said “Refund” three times than the MOD obviously did not want to refund me my money. They burnt my pickle fries and told me they were making my chili cheese coney fresh and it was cold I waited from 0550 pm to 0611 pm…. Did they have to shred the cow to get the beef or did they have to make hotdog bun? It should not have took this long.

I 've given up in this location. Too many bad customer service experiences. The last time I went, the payment system wasn 't working. The guy came out to tell me that he will take my payment when he brings the food. He then left because it was the end of his shift. The order was lost when I asked a coworker.Last time there. Never again