Sushi Sen - Garibaldi Highlands

Whenever I order from Here I order the same roll. Today the sauce was completely different. It is usually a red spicy sauce and today it was a bbq sauce on a spicy tuna karage roll. I ordered as I often do. When I called to ask they said “we recently changed it, we don’t have the right sauce in stock” I don’t understand why this wasn’t told to me when I ordered. All the man said on the phone was that he would pass it on the chef that I didn’t like it. Customer service is very bad, and the food was horrible too!

Nice varied menu with lots of good options to choose from. We ordered a mixture of sashimi, udon, rolls and tempura to enjoy.

Sushi Sen has gone downhill. It used to be my favorite go-to years ago. But it is just horrible now. It is dirty inside. Seems very unhygenic. Made me feel uncomfortable and wondered about the cleanliness and quality of food served. Not too long ago when I was there, the clam soup had still frozen/cold clams. The sunomono noodles were stiff. Recently, I decided to give it another chance, and I was utterly disappointed. Will not return again. I used to tell my friends it was so very good but now, no more. Apologies for a negative review but it is honest and what I experienced :

This restaurant has a lot of attitude, which is not a good thing, as mentioned in my title above. When I walked in, no one greeted me and the guy behind the counter just stared at me. I said good evening, and he immediately asked if I was there for takeout. After giving him my name, there was no other communication. This has been my typical experience here, as I have visited several times over the years. The rolls always seem to fall apart, and this time was no different. They seem to prefer online orders, possibly because they don't answer the phone. Surprisingly, my takeout was ready this time, which is a first. Usually, I have to wait an additional 15-45 minutes. They make you pay first and then leave you waiting for your order. The tempura was cold, oily, limp, and greasy - disappointing, but maybe to be expected with takeout. As I was leaving, I realized they had automatically added a 20% tip, which felt expensive. I thought about going back to address it, but decided against it.

We found Sushi Sen to be an excellent place to eat. The sushi was delicious it was hard to pick a favourite because everything we had was good. Their covid measures are solid but not intrusive. It was clear that they were getting a lot of take out/ delivery orders but they were managing just fine. We did have to wait a little bit for our last dish but it worked to our advantage to have a little rest! The waitress was very friendly and quick to bring us anything we needed.