Schlotzsky's - Galveston

Oh man, this place has the best sandwiches! I could live off their broth alone, it's that good. I've been going to Schlotzky's for almost 20 years in Austin. Three years ago I was dragged to Galveston and was pleasantly surprised to find two Schlotzky's on the island! This location is closer to my house so I've been here many times and always leave satisfied, never hungry. And don't even get me started on the tweezers at the fountain machine. I mean, who else has that?!

I arrived at the restaurant 20 minutes before closing time, hoping to order a sandwich. The staff took the order of the men in front of me, but refused to take mine, indicating that they had decided to close early in order to prepare for the next day. I found this to be unacceptable - since when is it okay to turn away a customer simply because they want a sandwich near closing time? I wondered if the manager was aware of this decision and whether a single sandwich order would truly disrupt their time management to such an extent.

Poor customer experience! Completely unacceptable. My husband ordered a sandwich and two salads, and then asked if they could add a drink. The woman at the counter reacted as if it were the end of the world. She made it clear that she was annoyed by this simple request and wanted to make sure he knew it. My husband was so shocked by her attitude that he asked her, "Am I doing something wrong?" She replied that she was supposed to cancel the drink if it was too much trouble. Clearly, it was too much for them because they did not provide him with a drink. Really? Is this how they treat customers who ask for a drink? We will take our business elsewhere where we are appreciated.

This is very convenient to go on my location, but the dame in the register is rude every time I go to place an order. I'm asking for extra cheese and swirling on my sandwich, but never get them, but I'm charged for them. we almost always want to go, and my daughter came home today and complained about the same. I guess jimmy john will start our business.

The food was good, but when we asked for a pizza, they said they were out. The lady got mad at her worker and cussed at him.