Yu Zhou Cafe - Gaithersburg

Customer service ever! I wish I could write this review without even giving them a 1 star. I've been announcing over 10 years, but they're so pathetic to receive them, even if they show up 30 seconds after the closure, which is on the way to them. online they can be open until 9:30 o'clock, but they can decide to close their doors by 18 o'clock without notice. Today I took another family from our neighbour raving about their food... 7:47 pm they do not open their doors. I told them my children are hungry and we drove 30 minutes that they didn't care. for me such a business should not be in the food industry. Needless to say that their own people were served. we decided not to go back there! it's not the first time that happened. we just overtaken a lot because our children like theirs. and they'll harass you for tips. once we have ordered the delivery, and when I told the owner that I will add $5 to order for the delivery tip. she got mad at me because she left $5 for an 80s. Why do I have to leave a big tip if I wasn't served on the table. she also went to my mother before her guests when she held lunch there and she embarrassedly said she hadn't left a real tip. my mother had paid the server cash tips from which the owner didn't know. such rude and unconventional people should not be allowed to have a business in the hospitality industry if they treat their customers in this way. we refuse to make them more business. they don't deserve our money. they are cheap and stingy, and will fight with them if they even ask for extra hotter sauce. absolutely disgusting!

We enjoyed our recent experience at Yu Zhou Cafe in Gaithersburg. Entered the restaurant early on a recent Saturday evening. We were given a choice of a table of a booth in the dining room. We opted for a table and were escorted and given menus. Shortly after we were served hot tea and ice water. My mother in law ordered ice tea. The server said initially that they didn't have any but shortly said she would check and came back in the affirmative. We didn't know that she was bringing an Asian style with tapioca 3.50). My mother in law liked the flavor but didn't enjoy the tapioca in it. We ordered our food. A couple of orders of Spring Rolls 3.50) I ordered an Orange Beef $16.95 and my wife ordered to share with her mother the Shrimp Chow Mein 15.95), I also ordered my rice to be fried rice (additional $2.50). Food was served quickly, the spring rolls were very good. Served hot and crispy. The mustard sauce was very hot. Shortly after our Spring Rolls were served the entrees were brought to the table. Orange beef was very flavorful and spicy although the beef was chewy. The fried rice was just a few vegetables tossed with the rice and some soy sauce and didn't have much flavor. My mother in law was somewhat disappointed in the shrimp chow mein as it didn't offer much flavor. Portions were big on both orders and the Orange Beef was served with fresh broccoli. The check was brought to the table along with 3 fortune cookies. The restaurant became very busy as we departed. All in all we enjoyed our experience and my mother in law took home the leftover shrimp for the next night.

Everything was delicious and the food came out quickly. Probably the best Moo Shi Chicken I've ever had. The shrimp with broccoli and General Tsao's chicken was also great. We did wait for a while to get the bill. We would not go if we were in a hurry. The food going by looked wonderful and we will try their green beans next time. The table across from us had a fried fish that I snuck a picture of and it looked scrumptious.

Although I have enjoyed the takeout dish I have bought on several occasions, I went with friends and had a most unpleasant experience with the older woman at the cash register. She was extremely unpleasant from start to finish. I asked if they had a sampler to which she stonefacedly said, no I told her I order a particular dish from a very nice woman and wanted to ask about it. Her immediate harsh and disgusted response was, She's in tomorrow, come back then I told her that her unprofessional business response was very unfriendly and uncalled for. I asked the waiter who was the owner and he said, the woman behind the cash register was. Whew...so much for customer service! My friends were not crazy about Chinese food to begin with and they did not care for this food either. I was hoping this experience would change their minds, but not only did they not care for her behavior, they did not like the food. I have been with them to many restaurants and they are very easy to please. On the other hand, I liked my food and the waitress (who took over for the waiter) was very sweet and accommodating.

Hello everyone , this post is because I’m a food critic and I love food and I go to the most expensive places to the less expensive places , when I go to the restaurant and I pay is because I want to get good food that’s what you pay for. This is my second time buying food from here, the food has no flavor, the fried rice smells burn, the orange beef I order not cooked correctly and slimy, like it was re-heated, my wonton soup looked like it was blended wonton soup slimy and uncooked, I call the lady at the restaurant Judy, she wanted me to come back to show the cook the food I told her I got fotos, I told her if she didn’t fix the problem I will post this on google, she didn’t care. I don’t recommend this restaurant if you looking for good Chinese food,