Red Lobster Frisco

The food was delicious! We really enjoyed ourselves

Our service was awesome but service I’ve ever had at that location

While our server was sweet, she messed up the order a few times and was slow to respond or freshen drinks. I’m guessing she was newer so I’m willing to extend grace there because she really did seem apologetic and offered to comp some items. What really ticks me though is the restaurant indicating to Open Table that we were a no show when we were in fact there

Booked a reservation with Open Table for Arrived at and was told it would be a minute wait. Was told by manager they don’t have Open Table. At least dirty tables in the restaurant not being cleaned. No one cleaning tables. Waiting area full of customers waiting to be seated. We were told that “Red Lobster changed there policy and don’t have people in charge of cleaning tables, it was the Host job and they don’t like to clean tables”. So the long wait we, and other customers had, was completely unnecessary. An hour later we were notified our table was ready. Luckily, a server, cleaned a table and seated us sooner. The manager of this particular Red Lobster needs much more training

My husband didn’t notice at the time, but our debit card wasn’t returned, and now we’ve incurred from fraudulent charges. Wish the restaurant did a background check of the people