Krispy Kreme - Frisco

The female customer service representatives at this establishment are very unfriendly and unhelpful. Despite having purchased two and a half dozen donuts, I was asked to pay full price for an additional empty small box. I've consistently noticed this attitude from the female staff members at this store.

The customer service was excellent, but the donuts were disappointing. They tasted old and stale, even though the "Hot Now" sign was illuminated. I've given them several chances, but each time, the donuts have not met my expectations.

The worst doughnuts I've ever had from any of their locations. It's clear they've lost their touch. They all look and taste equally disappointing.

I just got the dozen. All of donuts looked so old. The reason that I love the Krispy is fresh and soft . But all of donuts were not fresh.(the red sign was on) look at the shape. The donuts were too hard to bite!!!!! The cashier overcharged. They did not know what promotions they offered. Even, they did not know how to refund. So horrible experience. Bye Krispy Frisco.

Come on Krispy Kreme!!!! Since when are your donuts not warm and soft? It almost tasted like it was refrigerated. To make matters worse, I was on a Donut date with my two younger sons and as we sat there it was apparent they hadn?t pulled out a broom or mop any time in months. If I could have posted a pic you could have enjoyed the sprinkle, crumbs, and random bugs in the corners. So needless to say I?ll have to drive a little farther to get our sugar fix.