Hurts Donut Co.frisco

I don’t live anywhere near this place but have heard great things about Hurts so I decided to stop by after taking my fiancé and his little brother out for a fun night out in the area.From the moment we stepped in the door, our experience wasn’t the best. The guy working couldn’t be bothered to greet us and seemed extremely annoyed that we were even there. I tried giving him the benefit of the doubt because it was late (around 1am) and thought maybe he was tired, but they are a 24-hour donut shop and we were in and out within 10-15 mins. I ordered 8 donuts, paid (even tipped the guy at least $6+ despite his awful customer service), and we sat down and decided to each try 1 we had picked out. It wasn’t until this time I had realized that 6 out of the 8 donuts were cake donuts; which none of us are big fans of. The guy working didn't care enough to tell us that one of the cases is filled with only cake donuts. Again, first timers here so we had no idea and it’s not like it’s easy to tell when the donuts are covered with different toppings. Just another example of awful customer service.After about 7-8 mins, we decided to leave and I figured I’d buy a couple regular donuts to take home (now that I knew which case had what). After going back up to the counter to order a couple more, the employee legitimately rolled his eyes at me when he went to grab a box. I assume he probably thinks I didn’t see him but I did and was honestly confused as to why our presence was annoying him so much. Maybe he shouldn’t work the overnight shift or maybe he just shouldn’t work in a customer service job period.I was really disappointed that the customer service was so awful because I had high hopes for this place. I also feel like I wasted money on donuts that we wouldn’t have picked had we known one entire case was only cake donuts. We tried the cake donuts anyway and they were dry but the regular donuts were decent so there’s that I guess.Their emergency donut vehicle will be in our city this Friday but after the experience we had, I unfortunately won’t be purchasing anything from Hurts again or visiting their store.

Donuts were dry. It was fun to see all the different flavors but not the best donuts in town. Kids had fun picking out their favorite

Nice staff but stale donuts. $15 bucks for a half dozen stale donuts? Nah, I won't be back.

This place was fun! They have a wide variety of unique donuts, but they also have the basic glazed and chocolate covered donuts. The staff was friendly and place was clean. We sat and ate our donuts and enjoyed the atmosphere. They are also open 24 hours a day! Thank you, Hurt's Donut Co.!

I want to love this place. It's super cute and has tons of options. I've gone several times, and I'm often a little disappointed with the donut I chose. Today I got the buttermilk bar and for the first time actually loved it!