Firehouse Subs Frisco Square

Firehouse makes a solid sandwich. My go to is the meatball. It's probably the best thing they offer. Meatballs are tasty and the sauce is thick and flavorful. They put the cheese on before sending it through an oven, so you get it hot and melted on top. They offer a BBQ brisket and cheese that is also decent, but don't go in thinking it's a substitute for brisket from a BBQ joint. It's meat on a bun with bbq sauce. Service at the Frisco location is friendly, but can be slow. I've had coworkers have their orders forgotten about. It can take up to 25-30 min for a sandwich. I also wish they would not wrap the meatball when I get it to go. The paper sticks to the cheese nearly every time and it's just a mess.

This location is poorly managed! Today, Sunday, 7/17/22, they were completely out of Dr. Pepper syrup and Coke syrup for their drink machine! No apology, no offer to refund the cost of our drinks, NOTHING!!! That's poor Customer Service, signs of a poorly run store, and a viable reason to never return!

I love Firehouse Subs bit this place is a complete disaster. Only person in place and 30 minutes to get a sub.

Not a friendly environment, I felt like I disturbed her and her credit card machine didn't work, I heard one of the staff say that the internet was down. So when my card didn't go through one of the guys with glasses, spoke loudly to me and called me to pay back. Then I paid money. could they? apologized but not

I love Firehouse Subs bit this place is a complete disaster. Only person in place and 30 minutes to a sub.