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Przekaż informację zwrotnąThe chicken and brisket were dry and overcooked, and the sausage was gray and clearly reused from the previous day—absolutely unacceptable. I would have forgiven this if the gentleman had at least offered to replace or substitute our meal if a refund was truly impossible (which is a lie). Instead, he chose to argue and slammed the door behind me as I left. Freddy, as the supposed owner, you need to do better.
Ok here we go... If you have been open for 8 months your crew should be more efficient than what they are. Tonight's crew were very friendly but wow they all seemed so lost. Starting with the temperature of the food all the meat by the time we got through the register was ice cold but the premade sides were smoking hot. The pulled pork sandwich was nice and mushy just like what you would expect from an assissted living home. The Mac and cheese was very gritty from I could only suspect powdered cheese mix from a bag. This is south Texas not Dallas. I would expect BBQ like this in Dallas. The cold sausage had good flavor wish it was at least warm. The loaded mashed potatoes though came from a plastic wrapped storage container were okay. The brisket had good flavor but so cold and sooo tough it was hard to eat. The crew working tonight although seemed lost they deserve 5 stars, the food... though lacking in everything BBQ 2 stars... Over all 3 stars. Like I stated before this isn't Dallas this BBQ could pass there but not here when you have Central Texas BBQ and I hate to say it Killens BBQ. Step up your game fast.
The middle eastern manager of this establishment was incredibly rude and hostile to my wife when she asked him about the Veterans Day discount. When my wife asked for his name he started screaming at her to “GET OUT”. We will never return here. No need to support a place that doesn’t like veterans and treats people in general so horribly.
The manager spent the entire time I was in the restaurant complaining about customers using coupons. To make matters worse, he refused to honor my coupon, got my order wrong, and overcharged me. I’ve never been so frustrated. When I called to voice my concerns, he was rude, interrupted me repeatedly, and showed no interest in what I had to say. It was clear he didn’t care. This will definitely be the last time we order BBQ from Dickey's.
This location doesn't compare to the ones in Pearland and Bay Area. I wasn't greeted when I came in or when I left, and the staff members (a young woman and an older man) didn't appear to be very cheerful. Additionally, I usually get about twice as much meat at other Dickey's restaurants, and the price for a medium side is significantly higher here. I'd recommend visiting the other locations instead.
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