The Agency Kitchen - Fredericksburg

Caught in a storm on this day and power was on and off a few times but staff handled it perfectly. Congs.to them

While bowling the server asked if we wanted to order anything said we needed a minute and NEVER CAME BACK. Lmao first class service if I ever saw it.

Not a bad place. Located inside the paragon theater. The service isnt that great for a movie theater that allows you to order food. Couldn't seem to get a staw for my drink or fork for my food. Zero follow-up from the servers delivering your food to your seat. So if something isn't right, you are SOL unless you walk out of the theater and speak with the staff at the bar. The bar outside the theater is nice and that staff is great.

I was afraid after reading the post reviews, pleasantly surprised. The fries were yummy, the pizza was great. I'd def come back. ???

Seen the sign that said, See host for seating . What host? We had to find someone to see if we could sit anywhere. Then waited for 10 minutes to ask what we wanted to drink. I asked specifically if what I was ordering was a wrap and the waitres told me yes. When it came out it was a sandwich. I wanted a wrap so it wouldn 't be so much bread. I told her it was fine because I don 't like waste. She proceeded with an attitude telling me, I 'm sorry, but I have a lot of things to do and I made a mistake. I told her I understood, but when I asked specifically she should 've said she wasn 't sure instead of a definite yes. I would 've ordered something else. She made me feel like she had better things to do than deal with me. She then proceeded to stand at the table next to me and say things to me and about me under her breath like my husband and I couldn 't hear her. I told her she needed to stop and I didn 't need the rudeness. There was not hardly anyone here. No silverware given. Had to go to the bar for napkins. No service from anyone after that. Not for refills or even our check. This is the second one time I have had horrible service since they changed to The Agency . Last time we ordered just an order of fries and waited for an hour and still no fries. Our movie was about to start so we just got up and left since no one bothered to check on us. I will never come here again for dining or drinks. We used to love coming here. Such a shame.