McDonald's - Frankston

The service and the quality of the meals are excellent, but then again this is McDonald's, where everything has to beyond up to standards.

Drove through the drive through to grab a coffee and carrot cake. Staff was very friendly and the coffee and cake were yummy ????

I often stop off on the way back from the city or Dandenong.Parking is easy and the Mc Cafe section is clean and inviting. The chairs are comfy with low tables. Use your Mc Donalds Loyaly Card and get a free cappuccino every now and again. The Cappuccino with the $3 add on of a snack is good value.

I went to the opening of this place. It was bad. Food came out cold. Not warm, cold. Sloppily made too. But I gave them another chance since openings are always hectic. BUT. The service and food continued to be poor as time passed. A fair few times, we had to wait over half an hour for our order. And it was the case for many other customers that we all ended up demanding a refund. The Hungry Jacks down the other side works better than this, although McDonald's probably gets more people. Not only is the service poor, but it's as if the workers don't want to work. They insist you use the menu ordering machines instead of going to the counter, even if you're paying cash anyways. Food continues to be sloppily made. Chips are never crunchy anymore. They're soggy. To each their own but come on. There are still some times when the beef patty in the Big Mac or something is cold. They don't put effort into actually putting the patty aligned with the shape of the buns. Lettuce is never in the burger itself. Then again, I rarely ever get a perfectly aligned burger where all my ingredients are in the buns. I don't go to McDonald's anymore at all, especially this one. The one in Frankston North has better service than this one. Also, not too many hooligans are hanging out around the Frankston North one. If I could, I'd give 0 stars. Poor management and employees indeed.

Not worth one star, appalling service, no evidence of any management, tables filthy poor food hygiene. McDonalds needs to put in a manager and clean up this dump.