Pizza Hut - Franklinton

Food was actually a lot better than I expected. I'd even say it was good. I usually get their wings but apparently they started using chicken made of gold since last time I ordered because the wing prices are ridiculous so I had pizza, which was much better than I thought it would be, cheesy bacon bread sticks which were good also if not quite as good as they sounded, one of their new melts which really makes their value menu stand out and a really good deal and then instead of real wings I got the nuggets they call boneless wings which are much more affordable than their wings are but it's also where I had the only issue with my order which was they gave me the wrong flavor and the young man was boxing the bread sticks when I got there so we didn't open the boxes like usual and I didn't realize it until I got home and then they must have problems with their phone because I keep getting hung up on when I call before I get to speak with anyone so I guess I'm stuck with the wrong item. Besides that It was a pretty good experience

If there was an option for 0 stars that’s what I would’ve done, sadly there’s not.Just yesterday evening I decided I wanted to get some pizza for my family. I was driving home from work so my wife ordered it online and I went to pick it up. I had read some of the reviews before coming to the Pizza Hut in Franklinton la but decided to try it out for myself regardless the harsh reviews they had. The reviews proved to be right, I ordered a one large pizza a large three topping pizza and some cheese sticks with a 2 liter. When I went to pick it up I could tell something was off because of how odd the staff acted she said would you like to see your pizzas and I said yes so she showed me the cheese pizza and it looked right but couldn’t get the three topping pizza box open so I said it’s fine. They were hot and looked good so I decided to give a tip of 5 dollars to counter the 33 I spent on the meal online. Not only did I come to find out that my three topping pizza was just a pepperoni pizza but they also charged my card a full 38 dollars instead of 5 more dollars that I tipped on the ticket. My wife called I called neither one of us was fortunate enough to get an answer.If you don’t want to read this review then please understand that the reviews in here are true and these people could care less. Don’t waste your money, go somewhere else.

Apparently they don't deliver, but tell me that they are unable to change their status online to pickup only. After almost 2 hours off watching online that my pizza was still cooking. I finally got someone on the phone and was told this. They had my phone number but never called me to let me know. I was told that they were waiting for someone from GrubHub to pickup the order! Went and got my pizza, of course it was cold.

Tonight the pizza was awesome. Will definitely have to order again.

Placed order online. Walked in to get it and was told it would be another 20 minutes. Refused to give me a refund because they did not know how because I used the app and paid with Apple Pay. Never again!! Worst customer service ever!!