Fatz Cafe Franklin

I recently ordered takeout from this restaurant and had to call twice to place my order. The first time, I was on hold for 6 minutes before finally speaking to someone. When I arrived to pick up my food, I had to call again to get someone to come out. Despite there being six cars in the parking lot, the service was slow. Unfortunately, the hamburger steak was undercooked and the shrimp basket was very tough. Overall, I was disappointed with the food quality and ended up wasting $22 on a meal that was inedible.

The service was great, but the food was terrible. We ate it, because we were on the road and hungry.My chicken fried steak had way too much breading and was way overcooked. Just a huge mass of crust. Mashed potatoes were saturated with garlic. Surprisingly the green beans were very good.My son's steak was supposed to be cooked medium. It was well done and had no seasoning.My wife said the ribs were OK, but the Mac and cheese was terrible and fried okra was the worst she's ever eaten.I hate to leave such a negative review, because the place was clean and the staff was friendly. But the food was awful. As in.....sick to your stomach after eating it awful.

I've always had excellent service here. Chicken and Dumplings are a newer item. Well I love them. Not these. To runny, peas hard. Odd taste. The server apologized. I'm sure it will be better next time. ?

07/06/2023 7 pm First timers to Fatz Cafe. We are passing through on our way to Gatlinburg from Florida. Our server, Ms. Doreen was great and very personable. You could tell she is passionate about her customers and wants only the best experience for them. She is a busy gal taking care of her customers, but she also makes and takes the time to make sure you are taken care of. The fresh warm pretzel like bread with cinnamon butter was really good and The fried mushrooms appetizer is lightly breaded. We also had Calabash chicken strips (little spicy), the all you can eat short ribs and the Grown Up Grilled Cheese with tomato soup. I gave the food 4 stars because the Grown Up Grilled Cheese was good, but the Texas Toast was more on the soggy side in the middle. It could have been because of the amount of cheese that it is loaded with. I wasn't able to eat all of it. Thank you Ms. Doreen! Stay safe and make sure you get back to the island for a visit.?

I was about to use the ketchup on our table when I realized it was very dirty around the ring of the bottle where it hadn't been wiped off. So I grabbed one from the table next to us. It was the same way. Please make sure you are wiping the bottles down at the end of the shift.