Domino's Pizza - Franklin

This location is the worst, and I have been coming here out of convenience for years despite my reluctance. It feels like there’s a new staff every month, sometimes even every few weeks, which leads to inconsistency in service. The worst part is the long wait time from when you place your order to when you can pick up your pizza. If you choose this location, be prepared to wait and likely not receive your order correctly. As you can see in the photo, there’s hardly anyone here. Other locations would offer a replacement pizza if they mess up your order, but not this one. Plus, who wants to wait an extra half hour for a correct pizza? Even though other locations are farther away, you’re much more likely to get your pizza faster. I’m opting for those from now on.

The pizzas are hot and fresh. We always pick up, so never have any issues with later and cold delivery. The only reason for not giving 5 stars is that prices have increased too much and the coupons are inconsistent.

I had a disappointing experience with my recent order. The pizza was cold and not very good, while the cheesy bread was just okay. To make matters worse, the delivery driver asked me for an additional tip. Is this a new trend? I already paid a fee and added a tip on top of that, but he still wanted more. This was for a $23 order, and I live only 3 miles away. I called the restaurant to address my concerns, but they hung up on me.

The 3.5-star rating here must be from the owner's mother. This place is terrible. It used to be great, but now they don't even answer their phones. They use online ordering as a way to ruin pizza. I get that when you order from Domino's, you get what you pay for, but I'm from New Jersey near the city, where pizza is amazing. The only reason I order Domino's here is because the homemade pizza in this area tastes like it was made by a floating head and then tossed in a puddle. Honestly, this location should just close down.

Once again, another poorly ran business in Franklin. Twice ordered delivery and twice arrived hours after expected delivery time. Second time ordered at 2:30pm for a 5pm delivery which didn?t arrive until 6:30. When calling store wondering where thedelivery is, manage was rude and simply said, ?yeah, we have a driver shortage? and didn?t provide any further details. Finally,when pizza arrived they made the pizza with BBQ sauce as opposed to typical tomato sauce. Incompetence at its highest level, asusual for a franchise owned establishments in this town.