Key West Dining - Fort Lauderdale

The absolute best place to stay, dine, rest, relax, and have fun. I love the programming the establishment has for big holidays. The kids had a face painter, animal show, and a juggler. And it adds a nice touch of activities. I recommend getting the rooms with access to the lounge. It's a nice place to relax, have lunch, breakfast, and snacks. They also have wine, beer, and champagne. You can ask for cocktails to be made. The entire staff goes above and beyond. My friend's phone fell into the crevasse of the elevator. And the staff acted fast. They had someone check and then call the elevator company. The next morning the phone was delivered to our room. Talk about customer service! Everyone. The entire team, does a fantastic job. Always exceeding the expectation.

We had a great time at the pool and the service at the hotel was excellent. They gave us. A free upgrade to an ocean view room. The poolside served excellent views and the food was delicious. Would recommend.

Well I've stayed at many lower tier hotels that are way nicer. This ritz is Rundown. I've stayed at several Rits-Carlton's and right when I walked in lobby I immediately was a tad baffled. My room was nothing special. Shelves in my bathroom were all chipped and to top it all off I had no hot water. Had to take barley Luke warm showers. Pretty disappointing. Giving it a 3 because staff was friendly. Otherwise it wound have be 2 stars.

Edit. 2024 Platinum Elite members. 20 year customers. Asked twice about an upgrade. We were denied. No offers. We use to be upgraded every year. Since they have had so much turn over customers are not appreciated. Ebony we miss you. Ebony always recognized Bonvoy members. No Bonvoy welcome recognition. It appears they no longer participate. Management seems absent. Only a few staff remain from prior years. The facility needs much investment now. The beds and especially the mattresses have seen their best years. They have added toppers but they are worn out and of little benefit. They hardly fit now. We wrote the general manager last year after a very disappointing staff. He wrote us back, gave us a discount, (long story but it became a project to manage to make it happen). We were hoping his feedback would result in improvements so we decided to try one more time. This year was worse. Staff inattentive, they especially don't know or ignore feedback expressing dissatisfaction. The Beach Place next door has become the beach hood; all upscale retail and restaurants have left and its waves and sketchy local retail today. It's also suffering much from lack of maintenance.

Didn't stay here but I usually pop into the pool. Bar for lunch when I am in town. I get that we are in a crazy inflation period and it is The Ritz Carlton but daaaaaamn the prices are sky high here!!! Way worse than normal. Cheeseburger $27) and beer $10) $3 truffle fries upgrade if you are charging me $27 for a burger the same size as Shake Shack or In N Out its pretty bullshitty to charge more for sprinkling some fake truffle oil on the fries). $50 for a burger and beer!!! That's probably a new high for a 15 minute lunch. They also have a dj set up near the pool BLASTING spring break music ... techno remixes of Sublime, Beastie Boys, etc. I forgot I was at a Ritz Carlton for a minute and thought I was in Panama City circa 1997 ... until I realized I could buy a bottle of Dom back then for what a single lunch cost me today. The other food looked better than my sort of sad looking burger. The shrimp cocktail looked big and fancy ... the salad looked delicious. The fried chicken sandwich looked odd. It was a chicken breast cut down the middle in half. For $28, it looked like half a sandwich. Very odd. The burger itself was kind of like a backyard BBQ burger you'd get at a friend's house. There was nothing wrong with it ... the burger had a mild char-grilled taste. I ordered it medium should be slightly pink inside) and it came well-done. grey inside) It tasted okay ... but I'd expect a damn near $30 burger to be amazing! I also think they forgot to add bacon to mine and the cheese was very skimpy. Overall, between the Jersey Shore style spring break atmosphere and the mediocre food at sky high prices, I don't think I'll be back. I am willing to pay for quality/atmosphere but it seems The Ritz Ft. Lauderdale is sliding in both areas these days ... at the pool bar, anyways.