Chick-fil-a - Forest Park

Great staff. Fast service. Mask not required. Partitions in place. In the food.

Great staff. Fast service. Mask not required. Partitions in place. In the food.

On Thu, 11/17/22, visited the restaurant in Forest Park and had a concern w/ my order upon arriving home. Mind you, the customer service was great. When going online in reference to my concern, I was informed that I would be contacted by the manager of thestore in (3) business days. As of Sat, 12/03/22, I haven't heard from the manager. Yes, I did attempt the online path, but thistime no response. So, customer service stops when? Understood that one customer's service doesn't compete w/ the million others.

It is rather challenging to get a decent fast food meal now. I understand it is due to the times pandemic shut down, trying to come back from pandemic; staff shortages, supply train issues, etc. I try to be very understanding and patient with theemployees, because I really still appreciate them for having the fortitude to deal with all the challenges, and still show upand sometimes have to deal with people who are not so cognizant and understanding. Once upon a time I could always count on myneighborhood Chick fil A to provide a very good ?fast food? meal with their great customer service. I wanted a really good,fresh chicken sandwich and waffle fries, so Saturday evening at 5:30 p.m. (dinner time) I went there, expecting to get a goodfresh meal since it was dinner time and busy (at least the drive thru was). I decided to dine in as I had been traveling allday. I placed my order, a combo number one chicken sandwich, waffles fries and a drink, substituting the drink with a shake, sothe price of my meal was $12. I have never had an issue paying more (premium price for a fast food meal) because (1) the servicewas exceptional and (2) the food was always worth it. I received my food and the sandwich looked like it had been sitting allday and the fries were very cold. I took a bite and it also tasted like it had been sitting there all day. I did not want to be?that? customer, but I wanted some fresh food (and I paid $12) at least the sandwich, although I prefer my fries hot (whodoesn?t, lol), I at least needed my sandwich to be fresh. I nicely asked the young lady behind the counter if I could get afresh sandwich. She was very nice, understanding and said she would take care of it. I was not surprised as the service isalways on point. I received the second sandwich (see pic) and took it back to the counter and asked for me money back. The younglady was apologetic and gave my money back with no problem or questions. I really would have preferred that she

I waited over 35 minutes for a carry out order that I never even got! I saw a few employees working like crazy at the drive through and one young man handing out orders whenever they finally came out? But the young ladies standing inside at the frontcounter seemed too involved with their group conversations to care less about the unbelievable amount of people waiting onorders?The service definitely wasn?t friendly by any means?I suggest you go to another location and avoid this one by all means!Let me add this is the second time I?ve had a bad experience at this location?.and both times the restaurant was dirty on theinside!!