Carbone's Pizzeria - Forest Lake

I have been going to Carbones in Forest Lake for over 40 years. Tonight my family and I ate there. The meal was delicious and the server was great. We then went to the Game store. On the way back to the car my 6 year old had to emergency potty situation, so I took him back inside Carbones to go bathroom. On the way out the guy behind the counter had the audacity to say “this is not a public restroom”. I confronted him that I just ate there and he apologized. This is extremely rude and it shouldn’t matter if someone uses the bathroom, because I guarantee at some point they have eaten at Carbones. Food: 5 Service: 5 Atmosphere: 5

Listen, I don’t do reviews like this often. But unless you want to wait 4 hours for a pizza, I wouldn’t recommend this location at all. I live literally 5 minutes from the restaurant. After an hour of waiting, I called and they claimed the driver had been there and no one answered, and they would send someone else out on the next delivery. Again, 40 minutes go by and nothing. So I call back, someone else answered, and again said they sent someone again and no one answered the door, changing the story 3 times during this. Claiming they were buzzing and calling, then that a neighbor let them in and they were knocking. And then that the neighbor told them I was probably sleeping. At 4pm??? I was awake and sitting on my couch watching tv with my boyfriend the whole time, phone in my hand the whole time. Call logs show no attempts. I don’t even know anybody in the building. My security cameras both at my door and facing outside have no record of anyone showing up during those times. The girl on the phone was incredibly condescending, refusing to admit that maybe their driver had messed up. Though I’m not sure why they would lie and say they called, they confirmed both address and phone number, but still nothing on my call log, no voicemails, nothing. They sent a THIRD driver who arrived over an hour later, at my home FIVE minutes from the restaurant. I had called 10 minutes before he arrived, and the girl answered again, telling the same story, super condescending, and when I told them I no longer wanted the cold pizza they wanted to deliver, they refused to refund. Again, I have security cameras that record 24/7, I live on the first floor, and no one showed up ANY of the first two times. The third driver arrived and we took the pizza since we had no choice because they refused to refund, and got cold, soggy pizza. I’ve never had any experience like this, and I really wouldn’t recommend this location due to its severe lack of professionalism, customer service and honesty. Chanticlear is better anyways, and the old north branch location was way better than this one. Service: Delivery Price per person: $30–50 Food: 1 Service: 1 Atmosphere: 1

Food portion is ridiculous for the price they charge. Young girl cashier is rude as well. Take your money elsewhere more deserving. Price per person: $50–100 Food: 1 Service: 1 Atmosphere: 1

Service: Take out Meal type: Lunch Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 3 Recommended dishes: Pizza Fries Parking space Plenty of parking Parking options Free parking lot

No done in. Service: Take out Meal type: Dinner Price per person: $20–30 Recommended dishes: Pizza Fries Parking space Plenty of parking Parking options Free parking lot