Pizza Palace - Forest Hills

I went to this restaurant for breakfast and asked the staff behind the counter about a menu item. The person just shrugged and seemed unhelpful. It felt like I was getting no assistance at all. I ended up leaving and going to Dunkin Donuts across the street instead. Kosher restaurants may not always have the best reputation, but this place truly fell short with subpar food, terrible service, and prices that were much higher compared to non-kosher establishments. It wasn't worth the hassle. I hope the owner(s) read this review and make the needed improvements, especially in training their staff better.

I was informed over the phone by one of the employees, Roberto, that the rice balls are heated in the microwave, not in the brick oven as they should be. He was not very clear about this. Unfortunately, I have to give a rating of 0 due to his rude attitude and argumentative behavior towards me, as if I don't know how Italian food should be prepared.

The service at this restaurant was unacceptable. I ordered a pizza over the phone and was told it would be ready in 30 minutes, which was fine. However, when I arrived to pick up my order, I was told that the pizza had been given away to someone else. The clerk seemed unsure of how to handle the situation and simply said that they didn't know what happened to my order. I was then offered a new pizza, but was told it would take another 20 to 25 minutes, with no apologies or explanation. This kind of service is unacceptable and reflects poorly on the business. I hope they can learn from this experience and improve in the future.

Called in advance to get pizza delivered to my kid’s daycare for a birthday party. Pizza came 1 hour late and was ice cold. Driver also asked for a tip even though we tipped by card in advance. The ‘manager’ Arthur was also useless had nothing to say other than the driver doesnt speak english. 0/0 would not recommend

Had an amazing experience booking catering for our sons bday!! Delivery was on time, food was delicious and on point!!! Thank you Arthur for making the process so smooth!!