El Pollo Loco - Fontana

First of all, I don't know why they have a social media record that reacts to provide more information on their website. It's more work for the customer and they don't even do something about it! Again, worst EPL location. Staff are strongly motivated, unfriendly, the chicken is often as jerky and inedible, and they water their creamy cilantro recipe to stretch it further. Not the company recipe! It's disgusting. Fix your operations and confirm your feedback!

The restaurant is very clean and has a beautiful, cool atmosphere. I tried the classic chicken burrito and chips, along with the Baja shrimp taco, and it was amazing! I highly recommend the shrimp taco. The staff was friendly and welcoming. This is the best Pollo Loco I’ve ever visited.

Bad service, restaurant quite dirty from the inside, 1. order online and they did not give me my order completely, I called and they did not answer and go back is a huge line and restaurant was not open to go pure. The employees don't take a job seriously in days. They didn't set the Churros who came or my tortillas who came with the order. Replaced. Never order again.

I don't know why I come back here. Service, speed and accuracy are consistently terrible. Not subpar, not mediocre, but terrible. Five employees hanging around the drive-dru window, and it took minutes to talk to me. They tell me? re out of salsa, but they have some dressing in their pocket. Not only are they not dressing in my bag, but they have made my order wrong. I give up. I'm not coming back to this place.

Didn't even ask if I wanted my receipt, he just threw it away. Then when I said I wanted it he said he'd have to get the manager. It was during a rush, so of course I didn't wait. Just annoyed since I use the app. This location is right off the freeway, the food is delicious, and I got all the extra green salsa I need. So close to a 5?