Pizza Hut - Fontainebleau

Maybe I just got lucky with this pizza came to my house, fast hot and actually

Went to pick up an online order and were given the wrong pizza. The guy kept repeating the name on the order wrong and we kept correcting the name but he still gave us the wrong pizza. He looked annoyed that we kept repeating the name but it's because he kept saying a different name! Need people that speak a little better English. At least for the front where they deal with customers.

CARLOS, thank you so much my friend. I really appreciate your help and your extreme professionalism and excellent customer service while talking to your on the phone and ordering pizzas for my clients!

Customer service is a total disaster at this location, someone hung up on us like 3-4 times.

My family had always ordered pizza at this location and this bad experience has never occurred before. My grandma who doesn't speak any English is the one that always orders, she was trying to order and they answer her in a very inappropriate way saying that they don't talk any Spanish and that she needed to talk in English very disappointed in experiencing something like that. I wasn't there to order in English so my grandma gave the phone to my brother and they told him that they don't take orders from kids, then how was grandma supposed to order? But then worse part is that days later that happens my mom called in the morning to order and she asked the employee if it was true that on the night shift nobody speaks Spanish, his response was that from what he knows everyone talks Spanish in there. So what I don't understand is how are you going to treat an elder like that just because you don't want to work and take an order. What gets me disappointed is not the fact of language, but their service because having good customer service is being available to help the customer and offer the best service that you can. So it is true that no one speaks Spanish at Pizza Hut in Miami which is ironic, then at least try to explain in your language and politely that you don't speak Spanish and that no one in there can help. Estoy muy enojada con lo que paso con mi abuelita, so mi consejo es que si van a ordenar en el turno de la noche recuerden que solamente hablan en Ingles y de una forma muy inapropiada y mal educada o a lo mejor es que no quieren trabajar. Pero gracias por el mal servicio, aun estando en los Estados Unidos y que haya que hablar en Ingles, la humildad no se puede perder.