Hilton Garden Inn Miami Brickell South

Tia is an amazing employee. She goes above and beyond for the guest. Great personality and energy! When the line was longer and she was alone, she didn't stress, greeted everyone, and continued to process person in front.

I loved it that place and the costumer service from everyone specially from the guy who was in the morning, I forget his name, but he is a supervisor if I don’t confuse, he was so nice and helpful, appreciated so much, I don’t remember his name but I think start with M or N.

The staff was fantastic, always polite and helpful, great people to be around. The room was in good shape, and the pool area was beautiful. Staff at the bar/ restaurant was great, the food was pricy for what you got.

Nice rooms and pool area, comfortable king bed, and great location for a pre-cruise stay. Tia at the front desk was awesome and working hard. She was there when I went to bed and working hard again first thing the next morning. Yaribel working the bar was fantastic, too. She had a few extremely rude guests and kept a smile on her face, a positive attitude and provided us with excellent customer service. I'd definitely stay here for our next cruise.

This is long, but I want to be as detailed as possible for other travelers. I have never written a review before, but this stay was so unfortunate that I could not go without warning other travelers of this location. I must preface by saying my partner is a Hilton lifetime Diamond member, so we have stayed at countless Hilton locations all over the country and he stays at a Hilton 50 weeks out of the year. Prior to this trip it was the only brand we chose. We both agreed this is the worst Hilton we have ever stayed at. This trip also prompted us to switch to a loyalty program at a different hotel chain going forward. We booked business travel the following week at a different chain for the first time in many. years. We arrived in the evening during a rain storm, and the front door was being serviced, so we had to go through a side door through the rain, with a high and dangerous door frame to cut through a conference room to get into the hotel. The covered car entrance is tight and difficult to get through on a good day, much less a rainy day. 2 cars will fit, maybe 3. We were given no choice but to Valet, unbeknownst to us that this would be an additional charge. There is not a parking lot adjacent to the property. I left my bags with my partner in said conference room and made my way down the corridor to find the front desk. Making my way to the front desk to check in, I noticed no one in the lobby area to greet customers. I waited for a minute and looked around for someone to help me, and began to leave the desk in search of help. A gentleman came out from a closed office door and said 'what were you going to do, leave? ' before even saying hello. I was flustered already, so I just stood there and asked to check in. He checked us in, and I presented a Hilton gift card to use for our stay. He let me know while laughing that he didn 't even know Hilton had gift cards and he certainly couldn 't help me with one. He said I would have to come back the next day when management arrived to use the gift card, and asked for a credit card to secure our stay. At this point in our trip I had limited funds available, so was forced to use my bank card. When we got to our room, not only was it much smaller than pictured, there was no soap and very few towels (not enough for 2 people, and not as many as usual in a Hilton bathroom. I wouldn 't say it felt dirty, but definitely worn down, and I am glad it was only a quick stop before leaving for the airport in the morning. I read other reviews before booking and was hesitant, but it was on our way back from the Keys so I figured it couldn 't be that bad. It was that bad. At $350+ for one night, we could have stayed anywhere else and I wish we 'd gone back to our first hotel of the trip near the airport at half the price. We were hungry for dinner after we dropped off our things in the room, so we made our way to the lobby to eat in the dining area. The stench was unbearable, and no one on staff greeted us for 15 minutes. We called an uber since we had no idea how to get our car, and ate dinner elsewhere nearby. We returned and went to the bar for a drink before going to our room, and another 10 minutes went by before we were greeted by the bartender who looked our direction but did not say anything. There were 2 people at the bar besides us, and they were not being assisted. The next morning is when we discovered we did not have an appropriate number of towels, so I went to the front desk to ask for 1 more. The attendant said she would send someone from housekeeping. After 20 minutes with still no towel, I called and she said she was understaffed and would bring one personally. She did promptly. I then went to the front desk again to check out, and presented my gift card. I was again met with an attendant who did not know how to process a gift card as payment, though she was much more apologetic than the attendant the night before. She said she would have to charge my card, but to email their general manager for the gift card to be applied to our stay. I