Wendy's - Florence

The supervisor, Felicia, was fantastic. When there was a mix-up with my order, she handled it expertly. She was completely professional, friendly, and respectful of my frustration, all while maintaining a positive and polite demeanor that really eased my feelings. The only downside is that I can't make it to this Wendy's all the time!

The drive-thru wasn’t too busy, but I had to wait a long time. The checkout experience was pleasant, but unfortunately, my food was cold. At least my order was correct.

Tonight, I received the best service I've had after 5 PM! The staff was quick and friendlier than ever before!

Every business fights, it's clear that this is Wendy. The young lady who took the orders was new or untrained with the register so that she winged it. She was the only one that all the time we were there to run the register, and a lot of people came after me, so there was a wait for food and drinks (she can't make frosty when she takes orders). When the food finally arrived, about ten minutes later (so much for fast food) a burger was missing and they forgot to make my daughter's burger without a pickle. They corrected the missing burgers, but I didn't complain about the pickles because it was clearly a fight to get so much complete. Another employee who had gone out couldn't get out so the manager supported them (probably a new employee they can't train). Ketchup in the lobby was not filled again, and I saw every employee at a certain point while visiting the phone. We left abruptly without ending our meal, because another employee with the F word repeatedly hardened his phone behind the counter. I visited this facility during the COVID, and it is clear that it has not yet been restored. It'll take a while to get back. I pray they can get a good management there to train employees on appropriate behavior.

Visited this Wendy's when the new fries were introduced. 1st try was good. The last 4 times the fries were hot but not crispy. I could hold a long fry at the end and it would bend in the middle. Not crispy. I don't know iif they are too much of a hurry to get fries out the door or not paying attention to fry time. If you advertise crispy fries they should be crispy. The sandwiches are always good. I work close by and eat regularly for lunch. The fries have been a letdown. .