Pimento's Burgers Grill - Florence

In town for business and wanted a burger for lunch. Pimento’s didn’t disappoint. Restaurant and tables were clean and inviting and the background music was fantastic. The food was delicious and I was stuffed before my last bite. Additionally, the food came quick and the service was exceptional, thank you Jordan and Jerry (had to ask their names to give them personal props). Will definitely be back!!

First visit here. Unfortunately the manager was the only one of the front house staff to show up. I have to say, this young man did a phenomenal job of dealing with the hand he was dealt. Excellent service , excellent food... amazing margarita! Party of six , all very happy full! Highly recommend Pimentos!

Great Burgers and CRISPY Fries!!! You will not be disappointed! Friendly Attentive Staff!

It used to be pretty good here. The wait time has always been on the longer side, but the burgers did used to be big and really good. Tonight though, my boyfriend and I waited ~45 minutes for our food (basic burgers off the menu) and the burgers were much smaller than they used to be. The food tasted good, but the size of it at $14 a burger is kind of ridiculous. Not to mention the fact that they weren’t busy when we came in and never got that busy while we were there. Overall, disappointing.

As my first time being at Pimentos, I was highly dissatisfied with my service. How do you have three tables occupied in the whole building and have three servers and I can’t even get a drink order within atleast twenty minutes? Then, when you take my order, you act like I inconvenienced you. I’ve worked in the food industry for years and currently working as a general manager, the service is absolutely terrible. One of my friends didn’t like their dish and the owner told them “well just don’t get that next time.” At this point how do you know there is going to be a next time? He didn’t even offer to fix it or get something different. Keep treating people like that and you’ll end up losing a lot of people. I understand one of the girls it was her first day training, but if you cannot simply walk over and get a drink for someone then maybe the job isn’t for you. Will absolutely not be back. I now understand why there was three tables only occupied during the middle of dinner. Thanks anyways though…