M&s Cafe - Flintshire

The café is nice and the staff is friendly, but the service is incredibly slow. I had to wait over 20 minutes for a coffee, even though there were only 2 people ahead of me in line.

The staff at this restaurant were lovely and attentive, going above and beyond to make sure we had a great experience. They were especially kind to my young son, making us feel welcomed and cared for. Rebecca, in particular, was incredibly kind and patient. I have never felt so well-treated at a cafe before.

I went to the cafe with my little girl to have a Mummy and Daughter lunch treat and as the cafe was quite busy I used my initiative and waited for a table to be free before ordering any food. Once a table became available I let my daughter sit at it and watch the shopping whilst I went to purchase some M&S culinary delights. I had my tray full of lovely food and was waiting to pay when the lady at the till asked the people in front of me whether they had a table to which they said no, she then asked me and I proudly said yes thinking she would have served me first, however she proceeded to patronisingly say that I should give up my seat to the people in front of me as tables should not be saved prior to ordering food. I was so stunned by this and her accusingly rude tone that I just got my daughter and left the cafe. Having pondered this since my visit I feel I must write this review as I believe the process is totally unfair. There was no sign to say you had to order food before selecting a table, and indeed, why would there be? Why would you actually obtain food without knowing you could eat it at a table? I am very disappointed in M&S, specifically the “lady” behind the counter who obviously had not had sufficient training to be able to deal with customers in the appropriate manner. I note this is a one off incident as usually M&S staff are extremely helpful and polite.

Don't bother coming today. Service slower than a sloth on antidepressants. It's hard to know why everything is so sloooow.

We decided to pop in for a coffee and cake. Very busy and small but we found a table near the counter. Whilst queueing I noticed that piece of Lemon Drizzle Cake per slice was £2.75, granted 5p was to go to charity, but come on. So we purchased a medium Latte and a Cappuccino, a small Shortbread biscuit and a small Caramel Waffle, which in total came to a £1.00 cheaper than two main meals at the local pub. Well M S, Dick Turpin used to wear a mask!! We shall not be darkening their doorway again.