Pret A Manger - Fife

Today, I received excellent service at this restaurant, even though one of their machines was not working. Despite being busy and potentially stressful, the staff remained friendly and helpful. The server apologized for any delay, although my coffee was delivered quickly. This is a perfect example of the high level of customer service I consistently receive at this establishment. Some of the staff even remember me and my order when I visit, which adds a personal touch to my morning routine. Overall, it's a great place to be a regular customer.

This was my first time visiting a Pret chain restaurant, and unfortunately, it will also be my last. The lack of organization was evident from the moment I arrived, with no clear indication of where the queue was located. Despite waiting patiently in front of the till, I was completely ignored by the staff, who failed to acknowledge my presence or guide me to the correct spot. After some time, it became apparent that I was standing in the wrong place along with other customers. When we were finally directed to the correct side, those who arrived after me were served before me, even though I had been waiting longer. To add insult to injury, another customer who arrived later than me was immediately served without any acknowledgment of my prior presence. As a barista myself with a background in hospitality, I found this behavior to be extremely rude and lacking in basic courtesy. Not receiving even a simple apology only served to further disappoint me. It is clear that common decency is lacking in these big chain establishments. I have decided to take my patronage elsewhere, opting to support independent coffee shops or those with a genuine sense of hospitality.

This used to have the best coffee in St. Andrews. Sadly, this has changed. The coffee is bitter and undrinkable. perhaps the management could investigate why? Their sandwiches are great. There are any number of factors as to why a coffee is bitter, all fixable according to simple google. I hope pret steps up, but until then, I’ll go elsewhere.

Always great in St And's a great place to sit down. The food is always fresh and excellent. Prices are very reasonable for the quality and the staff are delightful. Sit-down food in St Andrews' centre doesn't come any more reasonably priced or convenient. Drinks are also excellent

The staff in St Andrews Pret are really welcoming, helpful and knowledgable. Every time I go in it is a pleasure to speak to them.